Inbound Customer Experience Specialist

Flatworldsolutions; Davao City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive compensation packages

Comprehensive health coverage including HMO and Life Insurance

Opportunities for professional growth and development

Supportive and dynamic work environment

Free meals and wellness benefits

Job summary

A dynamic customer service provider in Davao City seeks an Inbound Customer Service Executive to ensure client satisfaction through exceptional service. Key responsibilities include managing customer inquiries, handling issues, and promoting services. Ideal candidates possess strong communication skills and thrive in fast-paced environments. The role comes with competitive compensation, comprehensive health coverage, and opportunities for professional growth.

Responsibilities

• Handle customer queries, complaints, and requests professionally.
• Guide customers through resolving their problems effectively.
• Manage orders, returns, and exchanges per company policies.
• Identify customer needs and recommend relevant products.
• Accurately record customer interactions in the CRM system.
• Work with various departments to resolve complex issues.

Skills

Exceptional verbal and written communication abilities

Strong capability to engage and empathize with customers

Innate ability to resolve issues efficiently and effectively

Skilled at presenting products and services

Ability to thrive in a fast-paced environment

Job description

A dynamic customer service provider in Davao City seeks an Inbound Customer Service Executive to ensure client satisfaction through exceptional service. Key responsibilities include managing customer inquiries, handling issues, and promoting services. Ideal candidates possess strong communication skills and thrive in fast-paced environments. The role comes with competitive compensation, comprehensive health coverage, and opportunities for professional growth.