Telco Customer Support Specialist - First-Call Resolution

Virtual Staffing Solutions; Leyte; On-site; PHP 201,000 - 312,000; Full time

Job summary

Virtual Staffing Solutions in Tacloban HQ is seeking a customer-focused call center agent to handle inquiries, troubleshoot issues, and provide information about plans, services, billing, and promotions. You’ll update accounts, process payments, and help improve the customer experience while maintaining data security.

You’re expected to stay calm under pressure, multitask across systems, and aim for first-call resolution. Onsite work at Tacloban HQ offers growth within a supportive team.

Qualifications

• At least 6 months of call center experience.
• Strong communication and active listening skills.
• Customer-focused, professional attitude and multitasking ability.

Responsibilities

• Provide clear explanations of account details, charges, and fees to customers with first-call resolution.
• Recommend additional products and services to enhance the customer experience.
• Accurately communicate taxes, one-time charges, and monthly fees.
• Multitask between multiple systems to resolve issues and inquiries.
• Follow data protection guidelines to ensure customer security.
• Maintain composure and professionalism with difficult customers.
• Meet performance goals and KPIs while adapting to policy changes.
• Communicate effectively with customers via phone using a headset.

Skills

Call center experience

Communication skills

Customer focus

Multitasking

On-site work

Job description

Virtual Staffing Solutions in Tacloban HQ is seeking a customer-focused call center agent to handle inquiries, troubleshoot issues, and provide information about plans, services, billing, and promotions. You’ll update accounts, process payments, and help improve the customer experience while maintaining data security.

You’re expected to stay calm under pressure, multitask across systems, and aim for first-call resolution. Onsite work at Tacloban HQ offers growth within a supportive team.