Telco Support: Inbound/Outbound Calls (Onsite, Shifts)

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 220,000 - 263,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a customer support agent to handle inbound and outbound Telco calls, addressing inquiries, service requests, account concerns and technical issues with a focus on quality service.

No prior experience is required, but good English communication (B2) and a willingness to work onsite with shifting schedules, including weekends and holidays, are expected.

Qualifications

• No experience required; preferably with Customer Contact Experience (CCE).
• B2 English communication skills.
• Willing to work onsite and on shifting schedules including weekends/holidays.

Responsibilities

• Handle inbound and outbound calls for Telco-related concerns.
• Assist customers with account, billing, service, and technical inquiries.
• Process customer requests and provide accurate information.
• Troubleshoot basic service-related issues and provide appropriate solutions.
• Document customer interactions and update account information.
• Follow company policies, procedures, and quality standards.
• Maintain professional and courteous communication with customers.
• Escalate complex concerns to the appropriate department when necessary.

Skills

B2 English

Customer service

Problem solving

Education

High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

Job description

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a customer support agent to handle inbound and outbound Telco calls, addressing inquiries, service requests, account concerns and technical issues with a focus on quality service.

No prior experience is required, but good English communication (B2) and a willingness to work onsite with shifting schedules, including weekends and holidays, are expected.