Phone Support Specialist – Customer Care

Virtual Staffing Solutions OPC; General Santos; On-site; PHP 201,000 - 268,000; Full time

Job summary

Virtual Staffing Solutions OPC in General Santos is seeking a detail-oriented customer service associate to handle inbound calls and support customers with courtesy and efficiency. You will follow scripted processes, use company systems, and work with teammates to resolve routine issues.

Ideal candidates have at least 6 months in a call center or customer service role, basic knowledge of Windows and MS Office, and strong verbal and written communication skills.

Qualifications

• 6 months customer service or call center experience required.
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer.
• Demonstrated ability to multi-task with keyboarding and phone.
• Good verbal and written communication skills.
• Must be able to work in a team environment.
• Pre-employment background, credit, and drug screen required.

Responsibilities

• Deliver consistently excellent customer service over the phone, navigating systems, procedures, and other resources.
• Resolve customer inquiries received via phone under direct supervision.
• Respond to basic and routine inquiries through phone contact with customers.
• Follow standard scripts and procedures to resolve basic customer questions.
• Utilize a computer system to track information, questions, and answers.
• Promote and maintain positive customer relations utilizing service excellence techniques.

Skills

Customer service

Call center

Windows

MS Office

Internet Explorer

Multi-tasking

Verbal communication

Written communication

Team player

Background check

Tools

Windows

MS Office Suite

Internet Explorer

Job description

Virtual Staffing Solutions OPC in General Santos is seeking a detail-oriented customer service associate to handle inbound calls and support customers with courtesy and efficiency. You will follow scripted processes, use company systems, and work with teammates to resolve routine issues.

Ideal candidates have at least 6 months in a call center or customer service role, basic knowledge of Windows and MS Office, and strong verbal and written communication skills.