Customer Service Representative

Virtual Staffing Solutions; Leyte; On-site; PHP 201,000 - 312,000; Full time

Job summary

Virtual Staffing Solutions in Tacloban HQ is seeking a customer-focused call center agent to handle inquiries, troubleshoot issues, and provide information about plans, services, billing, and promotions. You’ll update accounts, process payments, and help improve the customer experience while maintaining data security.

You’re expected to stay calm under pressure, multitask across systems, and aim for first-call resolution. Onsite work at Tacloban HQ offers growth within a supportive team.

Qualifications

• At least 6 months of call center experience.
• Strong communication and active listening skills.
• Customer-focused, professional attitude and multitasking ability.

Responsibilities

• Provide clear explanations of account details, charges, and fees to customers with first-call resolution.
• Recommend additional products and services to enhance the customer experience.
• Accurately communicate taxes, one-time charges, and monthly fees.
• Multitask between multiple systems to resolve issues and inquiries.
• Follow data protection guidelines to ensure customer security.
• Maintain composure and professionalism with difficult customers.
• Meet performance goals and KPIs while adapting to policy changes.
• Communicate effectively with customers via phone using a headset.

Skills

Call center experience

Communication skills

Customer focus

Multitasking

On-site work

Job description

Tacloban HQ, Leyte, Leyte, Eastern Visayas, Philippines

0 - 1 Years

REGULAR

Job Description

In this role, you’ll assist customers by answering inquiries, troubleshooting technical issues, and providing information about plans, services, billing, and promotions. You’ll also handle account updates, process payments, and offer solutions to improve the customer experience. The position requires clear communication, multitasking across systems, and staying calm in high-pressure situations. You’ll aim to resolve issues on the first call and contribute to meeting team performance goals, all while maintaining customer data security.

Key Responsibilities

• Provide clear and accurate explanations of account details, charges, and fees to customers, ensuring first-call resolution
• Recommend additional products and services to enhance the customer experience
• Accurately calculate and communicate taxes, one-time charges, and recurring monthly fees
• Multitask between various systems to resolve customer issues and inquiries effectively
• Follow company policies, including data protection guidelines (CPNI and PII), ensuring customer security
• Maintain composure and professionalism in high-pressure situations and with difficult customers
• Meet performance goals and KPIs while adapting to changes in policies and procedures
• Communicate effectively with customers via phone, using a headset and interacting with computer systems for extended periods

Skills, Knowledge & Expertise

• At least 6 months of call center experience, preferably 2+ months in a telco or sales account
• Strong communication, conversational, and active listening skills
• Customer-focused, professional, and enthusiastic attitude
• Detail-oriented with solid problem-solving and multitasking abilities
• Willing to work onsite and handle multiple systems confidently

Job Snapshot

Updated Date

Sep 21 2026

Department

Tac-Hq Operations

Location

Location Tacloban HQ, Leyte, Leyte, Eastern Visayas, Philippines