Telco Customer Service Representative – Metro Manila Site

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to join our Telecommunications account in Metro Manila. You will handle inbound and outbound calls, assist customers with inquiries, and process service requests with professionalism.

The ideal candidate has at least 3 months call center experience, strong English (B2), good communication and problem-solving skills, and willingness to work onsite on shifting schedules, including weekends and holidays.

Qualifications

• At least 3 months of call center experience; Telco experience preferred.
• Strong communication and interpersonal skills.
• Must have at least B2 English proficiency.
• Customer-focused and problem-solving oriented.
• Willing to work onsite and on a shifting schedule.
• Willing to work weekends and holidays as required.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to telecommunications-related inquiries and concerns.
• Assist customers with account and service requests.
• Resolve issues efficiently while maintaining quality customer service.
• Provide accurate information about products, services, and account concerns.
• Document customer interactions and update records accurately.
• Escalate complex issues to the appropriate team when necessary.
• Follow company policies, procedures, and quality standards.
• Meet established performance and customer service targets.

Skills

Call center experience

Communication skills

Customer focus

Problem solving

Telco experience

Education

High School Graduate

Senior High School Graduate

Job description

We are looking for a Customer Service Representative to join our Telecommunications account. The successful candidate will assist customers with inquiries, account concerns, service requests, and other telecommunications-related needs through inbound and outbound calls. This role requires strong communication skills, customer focus, and the ability to work effectively in a fast-paced environment.

Qualifications

• At least 3 months of call center experience; Telco experience is preferred
• High School Graduate under the old curriculum or Senior High School Graduate
• Good communication and interpersonal skills
• Must have at least B2 English proficiency
• Customer-focused and problem-solving oriented
• Willing to work onsite and on a shifting schedule
• Willing to work weekends and holidays as required

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to telecommunications-related inquiries and concerns
• Assist customers with account and service requests
• Resolve issues efficiently while maintaining quality customer service
• Provide accurate information about products, services, and account concerns
• Document customer interactions and update records accurately
• Escalate complex issues to the appropriate team when necessary
• Follow company policies, procedures, and quality standards
• Meet established performance and customer service targets

Subject Line: CSR Telco Account - Metro Manila