Telco Customer Care Specialist - Retention & Troubleshooting

Recruitify_HR; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in Metro Manila to effectively identify, troubleshoot, and resolve customer concerns. You will escalate complex issues to the appropriate team while maintaining high customer satisfaction and adherence to privacy and data security standards.

You will also recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs, while following all regulatory

Responsibilities

• Effectively identify, troubleshoot, and resolve customer concerns.
• Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction.
• Follow all company policies and regulatory requirements related to customer privacy, data security, and compliance standards.

Job description

Recruitify_HR is seeking a customer service professional in Metro Manila to effectively identify, troubleshoot, and resolve customer concerns. You will escalate complex issues to the appropriate team while maintaining high customer satisfaction and adherence to privacy and data security standards.

You will also recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs, while following all regulatory