Telco Account Specialist: Customer Care & Retention

Otoproject Group; Parañaque; On-site; PHP 240,000 - 300,000; Full time

Job summary

Otoproject Group in Parañaque, Philippines is seeking a customer service professional to effectively identify, troubleshoot, and resolve customer concerns, while maintaining a high level of satisfaction.

You will recognize opportunities to retain customers by presenting alternative solutions, service upgrades, or offers that align with their needs, and ensure compliance with data privacy and security policies.

Qualifications

• Identify customer issues clearly and accurately.
• Troubleshoot effectively to resolve concerns.
• Escalate complex problems to the appropriate team when needed.

Responsibilities

• Identify, troubleshoot, and resolve customer concerns.
• Recognize opportunities to retain customers by offering alternatives, offers, or upgrades that fit their needs.
• Follow company policies and regulatory requirements related to customer privacy, data security, and compliance standards.

Job description

Otoproject Group in Parañaque, Philippines is seeking a customer service professional to effectively identify, troubleshoot, and resolve customer concerns, while maintaining a high level of satisfaction.

You will recognize opportunities to retain customers by presenting alternative solutions, service upgrades, or offers that align with their needs, and ensure compliance with data privacy and security policies.