Telco Tech Support Specialist - Customer Care & Solutions

Otoproject Group; Pasay; On-site; PHP 360,000 - 480,000; Full time

Job summary

Otoproject Group in Pasay, Philippines is seeking a customer support specialist to handle inbound inquiries related to technical products and services. You will troubleshoot connectivity, software, hardware, and other issues, guiding customers through step-by-step procedures.

DuA? you will document interactions and resolutions, escalate complex issues, and strive to meet QA and customer satisfaction targets with a professional, service-oriented approach.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Job description

Otoproject Group in Pasay, Philippines is seeking a customer support specialist to handle inbound inquiries related to technical products and services. You will troubleshoot connectivity, software, hardware, and other issues, guiding customers through step-by-step procedures.

DuA? you will document interactions and resolutions, escalate complex issues, and strive to meet QA and customer satisfaction targets with a professional, service-oriented approach.