Collections CSR: Retention & Resolution Expert

Our Home; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

Our Home in the Philippines is seeking a customer service professional to diagnose, troubleshoot, and resolve customer concerns promptly, ensuring efficient service delivery.

You will identify retention opportunities by offering alternatives, promotions, or service upgrades tailored to each customer's needs, while strictly upholding privacy, data security, and regulatory policies.

This role requires clear communication, empathy, and a proactive approach to maintain high customer satisfaction.

Responsibilities

• Diagnose, troubleshoot, and resolve customer concerns promptly while maintaining efficiency.
• Recognize opportunities to retain customers by presenting alternative solutions, promoting special offers, or recommending service upgrades tailored to their needs.
• Follow all regulatory and company policies related to customer privacy, data security, and compliance requirements.

Job description

Our Home in the Philippines is seeking a customer service professional to diagnose, troubleshoot, and resolve customer concerns promptly, ensuring efficient service delivery.

You will identify retention opportunities by offering alternatives, promotions, or service upgrades tailored to each customer's needs, while strictly upholding privacy, data security, and regulatory policies.

This role requires clear communication, empathy, and a proactive approach to maintain high customer satisfaction.