Customer Service Representative – Telecommunications Account | Davao Site!

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking experienced Customer Service Representatives for an onsite Telecommunications Account in Davao City. You will primarily handle inbound calls and assist with outbound follow-ups when needed.

You will support customers with billing inquiries, service changes, and payment issues, document interactions, and strive to meet quality and satisfaction targets in a fast-paced Telco environment.

Qualifications

• Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum).
• At least 6 months of Telecommunications or Telco Collections experience.
• CEFR B2 English proficiency.
• Strong communication and problem-solving skills.
• Willing to work onsite.
• Willing to work on shifting schedules, including weekends and holidays if required.
• Can work in a fast-paced customer service environment.

Responsibilities

• Handle inbound customer calls and outbound follow-up calls as needed.
• Assist customers with billing inquiries, account updates, service activations, and plan changes.
• Resolve customer concerns related to mobile, internet, or telecommunications services.
• Support customers with payment concerns and account-related requests.
• Accurately document customer interactions and update account records.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and data privacy standards.
• Provide professional and efficient customer service in every interaction.

Skills

Communication

Problem-solving

Customer service

Education

Senior High School / High School Diploma (New/Old Curriculum)

Job description

We are looking for experienced and customer-focused Customer Service Representatives to join our Telecommunications Account. In this onsite role, you will handle primarily inbound customer calls while also assisting with outbound follow-ups when necessary. You will support customers with billing concerns, account inquiries, service requests, plan changes, technical concerns, and payment-related issues. If you have experience in a Telco or Telco Collections account and excellent communication skills, we encourage you to apply.

Key Responsibilities

• Handle inbound customer calls and outbound follow-up calls as needed.

• Assist customers with billing inquiries, account updates, service activations, and plan changes.

• Resolve customer concerns related to mobile, internet, or telecommunications services.

• Support customers with payment concerns and account-related requests.

• Accurately document customer interactions and update account records.

• Meet quality, productivity, and customer satisfaction targets.

• Follow company policies, procedures, and data privacy standards.

• Provide professional and efficient customer service in every interaction.

Qualifications

• Senior High School Graduate (New Curriculum) or High School Graduate (Old Curriculum).

• At least 6 months of Telecommunications or 6 months of Telco Collections experience.

• CEFR B2 English proficiency.

• Strong communication and problem-solving skills.

• Willing to work onsite.

• Willing to work on shifting schedules, including weekends and holidays if required.

• Can work in a fast-paced customer service environment.