Technology Services Delivery Lead

Manulife; Quezon City; Hybrid; PHP 1,800,000 - 2,500,000; Full time

Job summary

Manulife Global Solutions seeks an IT Service Delivery Lead to steer technology teams in delivering service outcomes and meeting SLAs for in-market partners. You will manage priorities, ensure on-time delivery, and guide teams across application support, development, data, cybersecurity, and risk management.

The role requires a Bachelor's degree and strong leadership, stakeholder management, and communication skills, with hybrid work and onsite presence three days weekly.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or another relevant field; equivalent experience may be considered.
• Demonstrated experience leading technology teams supporting one or more of the following: Enterprise Applications, Application Development, Production Support, Data Management/Engineering, Cybersecurity, or Technology Risk Management.
• Strong stakeholder management and team leadership skills with the ability to influence outcomes and drive accountability.
• Experience managing delivery priorities, resource planning, operational risks, service reporting, and continuous improvement activities.
• Strong verbal, written, and presentation communication skills.
• Ability to learn and adapt to new technologies, tools, and ways of working.
• Knowledge of Azure environments is an advantage.
• Amenable to work in a hybrid set-up, with onsite presence three times per week.

Responsibilities

• Lead the execution of service delivery plans for assigned technology teams to meet service level commitments with the Business Unit.
• Manage day-to-day delivery priorities, ensuring work is clearly assigned, actively monitored, and completed on time.
• Lead teams supporting enterprise technology services including application support, software development, data platforms, data engineering, cybersecurity, information security, or technology risk management.
• Partner with business and technology stakeholders to prioritize initiatives, manage operational risks, and address service delivery challenges.
• Promote a collaborative, inclusive, and accountable team environment that supports continuous improvement and consistent service delivery.
• Provide leadership and guidance to team members by clarifying expectations, removing delivery blockers, and escalating risks or issues when appropriate.
• Own service delivery tracking, operational updates, resource visibility, performance monitoring, and reporting for assigned teams.
• Support continuous improvement initiatives focused on operational excellence, stability, efficiency, and service quality.

Skills

Team leadership

Stakeholder management

Service delivery

Delivery prioritization

Communication

Problem solving

Azure familiarity

Education

Bachelor's degree in Computer Science or related field

Tools

Azure

Job description

We are looking for an IT Service Delivery Lead to join our Global Technology team at Manulife Global Solutions. In this role, you will lead assigned technology teams and take accountability for day-to-day service delivery outcomes, ensuring priorities are managed, deliverables are completed, and service level commitments to the In-Market Business Partners are met.

Position Responsibilities:

• Lead the execution of service delivery plans for assigned technology teams to meet agreed service level commitments with the Business Unit.
• Manage day-to-day delivery priorities, ensuring work is clearly assigned, actively monitored, and completed on time.
• Lead teams supporting enterprise technology services including application support, software development, data platforms, data engineering, cybersecurity, information security, or technology risk management functions.
• Partner with business and technology stakeholders to prioritize initiatives, manage operational risks, and address service delivery challenges.
• Promote a collaborative, inclusive, and accountable team environment that supports continuous improvement and consistent service delivery.
• Provide leadership and guidance to team members by clarifying expectations, removing delivery blockers, and escalating risks or issues when appropriate.
• Own service delivery tracking, operational updates, resource visibility, performance monitoring, and reporting for assigned teams.
• Support continuous improvement initiatives focused on operational excellence, stability, efficiency, and service quality.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or another relevant field; equivalent experience may be considered.
• Demonstrated experience leading technology teams supporting one or more of the following:
• Enterprise Applications
• Application Development
• Production Support
• Data Management or Data Engineering
• Cybersecurity, Information Security, or Technology Risk Management
• Strong stakeholder management and team leadership skills with the ability to influence outcomes and drive accountability.
• Experience managing delivery priorities, resource planning, operational risks, service reporting, and continuous improvement activities.
• Strong verbal, written, and presentation communication skills.
• Ability to quickly learn and adapt to new technologies, tools, and ways of working.
• Knowledge of Azure environments is an advantage.
• Amenable to work in a hybrid set-up, with onsite presence three times per week.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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