Director, US Retirement Operations

Manulife; Lapu-Lapu; Hybrid; PHP 9,452,000 - 13,233,000; Full time

Job summary

Manulife Director, US Retirement Operations leads the strategic direction, operational performance, and talent development for the US Sponsor Onboarding and Third Party Services functions. You will ensure exceptional service, risk management, and strong stakeholder partnerships across global teams.

Lead a high-performing organization, oversee regulatory compliance and financial performance, and drive transformation initiatives that improve efficiency and client experience.

Qualifications

• 10+ years of experience in Retirement Operations or related field.
• At least 5 years in a senior leadership capacity.
• Experience leading large-scale operations, service delivery, and transformation initiatives.
• Bachelor's degree in Business Administration, Finance, Management, or related discipline.

Responsibilities

• Lead and execute the strategic roadmap for US Sponsor Onboarding and Third Party Services, aligning with objectives and goals.
• Oversee day-to-day operations, service delivery, workforce planning, and financial performance with regulatory compliance.
• Build, develop, and mentor leaders and teams, fostering accountability and continuous improvement.
• Partner with US-based stakeholders and senior leaders to drive business outcomes and client relationships.
• Lead process improvement, transformation, and change management to enhance efficiency and scalability.
• Monitor business performance through KPIs and reporting, proactively managing risks and audits.

Skills

Retirement Operations

Strategic leadership

Process improvement

Stakeholder management

Financial services

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Job description

We’re looking for a Director, US Retirement Operations to join our Retirement Operations team at MBPS. In this role, you are expected to lead the strategic direction, operational performance, and talent development of the US Sponsor Onboarding and Third Party Services functions while ensuring exceptional service delivery, risk management, and stakeholder partnership across global teams.

Position Responsibilities:

• Lead and execute the strategic roadmap for US Sponsor Onboarding and Third Party Services, ensuring alignment with business objectives, location strategy, and operational goals.

• Oversee day-to-day operations, service delivery, workforce planning, and financial performance while ensuring compliance with regulatory and internal requirements.

• Build, develop, and mentor high-performing leaders and teams, fostering a culture of accountability, collaboration, and continuous improvement.

• Partner with US-based stakeholders and senior leaders to drive business outcomes, strengthen client relationships, and support operational excellence initiatives.

• Lead process improvement, transformation, and change management efforts that enhance efficiency, quality, client experience, and scalability.

• Monitor business performance through key metrics and reporting, proactively managing risks, audits, and operational issues while driving innovation and industry knowledge across the organization.

Required Qualifications:

• 10+ years of experience in Retirement Operations, Financial Services Operations, or a related field, with at least 5 years in a senior leadership capacity.

• Proven experience leading large-scale operations, service delivery, process improvement, and transformation initiatives within retirement or financial services environments.

• Strong experience managing operational KPIs, financial targets, risk and compliance requirements, and stakeholder relationships across global teams.

• Bachelor's degree in Business Administration, Finance, Management, or a related discipline.

Preferred Qualifications:

• Deep knowledge of US Retirement Services, Sponsor Onboarding, Third Party Services, and related regulatory requirements.

• Demonstrated success in leading offshore or global delivery teams supporting North American business functions.

• Strong executive presence with the ability to influence and collaborate effectively with senior leaders and business partners.

• Experience driving operational transformation, workflow optimization, and organizational change initiatives.

• Lean Six Sigma, Project Management, or other operational excellence certifications are an advantage.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con esto), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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