Operational Risk & Control Specialist

Manulife; Quezon City; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Manulife in the Philippines seeks an Operations Control & Governance Analyst to join the GRC team. You will manage user access, perform access reviews, controls testing, and remediation to ensure least privilege, SoD, RBAC compliance, and audit readiness.

You will engage stakeholders, report risk clearly, support CAP management, and apply IAM knowledge to strengthen governance and controls across processes.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• 3–5 years in operational risk, controls, audit, or business operations.
• Strong understanding of business processes, risks, and control frameworks.
• Experience or exposure to operational risk management methodologies preferred.
• Knowledge of Insurance, Group Benefits, Affinity, or Contact Centre operations is an advantage.
• Familiarity with Archer (risk management tool) is a plus.

Responsibilities

• Conduct end-to-end walkthroughs with Process and Control Owners to evaluate control effectiveness.
• Identify control gaps and translate findings into Corrective Action Plans (CAPs).
• Partner with frontline managers to perform Business Impact Assessments and shape mitigation strategies.
• Work with Canada-based stakeholders to review evidence and ensure timely closure of CAPs.
• Review system permissions, SharePoint sites, and ACLs for strong security and compliance.
• Monitor transaction patterns and flag unusual activities indicating potential fraud risks.
• Present insights and updates to stakeholders, including senior audiences.

Skills

Analytical skills

Communication

Organized

Risk assessment

Critical thinking

Data interpretation

Proactive

Questioning & curiosity

Education

Bachelor’s degree in business/finance or related field

Tools

Archer

Job description

We’re looking for an Operations Control & Governance Analyst to join our GRC team at MBPS. In this role, you are responsible in managing and governing user access by performing access reviews, controls testing, and remediation to ensure least privilege, SoD, RBAC compliance, and audit readiness. It also involves strong stakeholder engagement, clear risk reporting, CAP management, and applying IAM knowledge with strong communication and critical-thinking skills to improve governance and controls.

Position Responsibilities:

• Conduct end-to-end walkthroughs with Process and Control Owners to evaluate control effectiveness, ensuring key risks are properly addressed and supported by evidence.

• Identify control gaps and translate findings into actionable Corrective Action Plans (CAPs) that strengthen processes and improve overall control quality.

• Partner closely with frontline managers to perform Business Impact Assessments and help shape practical mitigation strategies for critical operations.

• Work with Canada-based stakeholders to review and validate supporting evidence, helping ensure timely and accurate closure of corrective actions.

• Support access governance activities by reviewing system permissions, SharePoint sites, and ACLs to maintain strong security and compliance standards.

• Keep an eye on transaction patterns and proactively flag unusual activities that may indicate potential fraud risks.

• Build strong working relationships across teams while confidently presenting insights and updates to stakeholders, including senior audiences

Required Qualifications:

• Bachelor’s degree in business, Finance, or a related field

• 3–5 years of relevant experience in operational risk, controls, audit, or business operations

• Strong understanding of business processes, risks, and control frameworks

• Experience or exposure to operational risk management methodologies is preferred

• Knowledge of Insurance, Group Benefits, Affinity, or Contact Centre operations is an advantage

• Familiarity with Archer (record creation, maintenance, and reporting) is a plus

Preferred Qualifications:

• Strong analytical skills with the ability to identify trends and patterns in large data sets

• Excellent verbal and written communication skills

• Highly organized, with the ability to manage multiple priorities in a fast-paced, multi-stakeholder environment

• Ability to effectively identify, assess, and articulate risks and business impacts

• Strong critical thinking skills, with the confidence to challenge the status quo constructively

• Ability to interpret risk data and formulate sound, data-driven conclusions

• Self-motivated, proactive, and resourceful in overcoming challenges and driving solutions

• Demonstrates curiosity and sound judgment by asking insightful questions and adapting to new information

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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