Business Process Sr Associate

Manulife; Quezon City; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Manulife Philippines is seeking an experienced financial operations professional to review and process complex cash transactions. The role focuses on accuracy, compliance, and timely processing across disbursements, reconciliations, and back-office operations.

You will generate daily reports, resolve discrepancies, and ensure secure handling of funds while coordinating approvals for high-value disbursements in a hybrid work environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in financial operations, cash control, reconciliation, disbursements, accounting support, banking operations, or back-office processing.
• Intermediate knowledge of Microsoft Excel and Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Review and assess paperwork requests to ensure accuracy and compliance.
• Review and facilitate reissuance of returned funds to minimize client impact.
• Generate daily Cognos reports to monitor transactions and timelines.
• Investigate discrepancies in daily disbursement reports.
• Process STOP/stop-payments, EFT rejects, and related activities.
• Coordinate check returns, voids, and hand-check pull requests.
• Maintain secure handling of all incoming/outgoing funds.
• Obtain approvals for high-value disbursement requests to safeguard assets.
• Review checks and supporting docs for deposits payable.
• Ensure accurate cash accounting records and reconciliation.

Skills

Analytical thinking

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Excel

Microsoft Office

Job description

Position Responsibilities:

• Thoroughly review and assess paperwork requests submitted by clients, agents, and broker-dealers to ensure all transactions and service requests are processed accurately, compliantly, and within established service standards.

• Review and facilitate the reissuance of returned funds originally deposited into contract holders' bank accounts to ensure timely resolution and minimize client impact.

• Generate and review daily operational reports using Cognos to ensure all special handling transactions are processed, monitored, and reported within required timelines.

• Review daily disbursement reports to identify, investigate, and resolve discrepancies promptly, helping to maintain financial accuracy and operational control.

• Perform timely and accurate processing of work items, including Variable and Fixed STOPPYMNT transactions, EFT Rejects, and assigned reporting or special project activities, to meet operational commitments and service expectations.

• Coordinate and resolve check returns, voids, stop payments, and hand-check pull requests to ensure proper governance, risk mitigation, and efficient handling of payment-related exceptions.

• Maintain accountability for the secure handling of all incoming and outgoing funds by ensuring adherence to internal controls, approval requirements, and financial risk management protocols.

• Manage special handling requests from various Business Units, ensuring all required approvals, particularly for high-value transactions, are obtained before the release of funds. This includes expedited deliveries, alternate mailing instructions, and other specialized disbursement requirements to safeguard company assets and maintain client satisfaction.

• Handle check returns, voids, stop payments, and hand-check pull requests to ensure proper control, tracking, and resolution of disbursement-related issues.

• Process stop-payment, cancellation, and reissue requests for checks to prevent unauthorized transactions and ensure funds are redirected accurately to the intended recipient.

• Conduct detailed reviews of checks and supporting documentation to verify that all deposits payable to the company are valid, complete, and in good order prior to acceptance.

• Ensure the accuracy and integrity of Cash Accounting records by correctly entering deposit and withdrawal transactions, supporting reliable financial reporting and reconciliation processes.

Required Qualifications:

• Bachelor's degree or equivalent work experience.

• Experience in financial operations, cash control, reconciliation, disbursements, accounting support, banking operations, or back-office processing.

• Intermediate knowledge of Microsoft Excel and Microsoft Office applications.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience in reconciliation, cash management, or financial transaction processing.

• Knowledge of insurance and financial services operations.

• Experience working within SLA-driven environments.

• Exposure to process improvement initiatives and operational controls.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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