Technical Training Consultant

Trends Group, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Trends Group, Inc. seeks a Training Consultant for Trends Academy to deliver and develop courses aligned with business needs. You will pursue required certifications, provide L&D consultancy to customers, and support the sales team in growing business with clients.

You will also ensure labs and courseware readiness, track key metrics like customer satisfaction, and transfer knowledge to incoming instructors, while acting as a subject-matter expert for Trends Academy Training Services.

Qualifications

• Graduate of any IT-related course with good academic records.
• 3–4 years of IT experience with Learning & Development consultancy exposure.
• Expertise areas: CyberSecurity, Artificial Intelligence, Python and OOP.
• Familiarity with ITILv4 certifications is highly favored.
• Strong presentation, communication, and customer service skills.

Responsibilities

• Delivers and develops training courses per schedule.
• Achieves required certification levels and tracks progress.
• Studies and prepares for new course introductions and labs.
• Prepares and troubleshoots classroom and virtual setups.
• Maintains metrics on customer satisfaction and reports regularly.
• Transfers knowledge to new instructors on assignment.
• Supports Trends Academy training services with pre-sales input.

Skills

Presentation skills

Customer focus

Interpersonal skills

Team collaboration

Independent work

Python

Object-oriented programming

Adaptability

Education

IT-related degree

Tools

ITILv4 certifications

Job description

I. PURPOSE

The Trends Academy Training Consultant delivers and develops assigned training courses, achieves required certification levels based on business needs, provides learning and development consultancy services, and supports the sales team in developing business with customers.

II. DUTIES AND RESPONSIBILITIES

• Delivers and develops training courses as per assigned schedule

• Achieves the required certification levels and tracks as per the business needs

• Studies, prepares and qualifies himself for new introductions of courses, ensures practical coverage of all the course labs

• Prepares and troubleshoots issues for classroom and virtual classroom set-up such as courseware, labs and assessment tools

• Maintain responsibility for tracking key metrics on customer satisfaction

• Prepares and provides regular reports as needed

• Responsible for knowledge transfer to the new instructors upon assignment

• Serve as an expert about the TRENDS ACADEMY Training Services, the role as pre-sales will assist sales team in developing the business with customers

• Provide Learning and Development consultancy services to customers

III. QUALIFICATIONS

1. Minimum Education

• Graduate of any IT-related course, and with good academic records

1. Minimum Experience/Training

• 3-4 years of experience in the IT field - familiarity with any of the following technologies and disciplines: Experience on providing Learning and Development consultancy services

1. CyberSecurity

2. Artificial Intelligence

3. Programming Languages (Python, Object-Oriented Programming)

4. IT Service Management (ITILv4 certifications highly favored)

1. Competency

• Excellent Presentation Skills

• Proven customer focus, interpersonal and communications skills to ensure consistent customer satisfaction

• Able to work well in a team environment and adhere to the highest ethical standards

• Required to be a person of great passion for learning and for sharing of knowledge

• Ability to work independently and as part of a team – especially in complex and ambiguous work environments

• Able to adapt a cross-functional teamwork, provide executive and customer presentations

• Enthusiastic about consumer and end-user experiences; has a passion for bringing innovative outcomes to both local and global markets