Customer Success Associate | Trends Academy

Trends Group, Inc.; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Trends Group, Inc. in Makati, Metro Manila seeks a proactive Project Support professional to assist Sales by guiding projects from initiation to completion and coordinating with Account Managers.

You will prepare accreditation and bid documents, track timelines, and help resolve issues to prevent delays. The role also covers Competency Management Platform support, data analysis, user inquiries, and routine reporting.

Qualifications

• Graduate in IT-related or business course.
• Excellent time and project management skills.
• Proficient in Microsoft Office, Windows OS, and common business tools.
• Excellent verbal and written communication skills.
• Fast learner with strong problem-solving abilities.
• Detail-oriented, organized, and dependable.
• Able to work independently and in a team.
• Adaptable, proactive, and eager to learn.
• Background in Business Analysis is a plus.

Responsibilities

• Assist Sales in managing projects from initiation to completion.
• Prepare accreditation requirements and bid documentation; monitor timelines.
• Coordinate with all involved parties on behalf of the Project Leader; take notes and prepare minutes.
• Support the implementation and maintenance of the Competency Management Platform; handle inquiries.
• Handle daily administrative duties and prepare key reports such as the Project Plan Progress Monitoring Report.

Skills

Time management

Project coordination

Communication

Attention to detail

Teamwork

Education

IT or Business related degree

Tools

Microsoft Office Suite

Windows OS

Data management tools

Job description

I. Job Description and Responsibilities

1. Project Support for Sales

• Assists Sales in managing and supporting projects from initiation to completion.
• Prepares and consolidates accreditation requirements and bid documentation.
• Oversees all project phases, ensuring timelines and deliverables are met.
• Coordinates with all involved parties on behalf of the Project Leader (Account Manager).
• Helps resolve project-related issues to prevent delays or miscommunication.
• Takes meeting notes and prepares minutes; assists in organizing meetings and training sessions.

2. Competency Management Platform Support

• Supports the implementation and ongoing maintenance of the platform.
• Manages data tracking, updates, and monitors user database changes.
• Responds to platform-related inquiries and liaises with the vendor for system issues.
• Conducts system walkthroughs and enablement sessions as needed.
• Prepares summary reports and contributes to workflow optimization.
• Gathers and analyzes raw data for system integration and transformation.
• Updates user manuals and performs basic troubleshooting when needed.
• Explores platform features to improve system utilization.

3. Administrative & Reporting Tasks

• Handles daily administrative duties, including data gathering and file management.
• Prepares and maintains key reports, such as the Project Plan (PP) Progress Monitoring Report.
• Willing to work beyond standard business hours when required.

II. Qualifications and Requirements

• Preferably a graduate of IT-related or business course
• Excellent time & project management skills
• Proficient in Microsoft Office, Windows OS, and common business tools
• Excellent verbal and written communication skills
• Fast learner with strong problem-solving abilities
• Detail-oriented, organized, and dependable
• Able to work independently and in a team
• Adaptable, proactive, and eager to learn
• Background in Business Analysis is a plus