Training Consultant (Soft Skills)

Trends Group, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Trends Group, Inc. is seeking aLearning & Development professional in Makati to design, deliver, and evaluate employee learning programs.

You will manage course development, instructor preparation, and LMS operations while coordinating with stakeholders to ensure learning solutions meet business needs. The role requires at least three years in training/learning and development, with strong communication, planning, and analytics skills, plus familiarity with LMS platforms and digital learning

Qualifications

• Bachelor's degree in Education, Communication, Psychology, Business Administration, HRM, IT or related field; equivalent four- or five-year degree with applicable experience accepted.
• Minimum three years in training facilitation, learning and development, instructional design, consulting, or related fields.
• Knowledge in communication, leadership, problem-solving, and project management is preferred.
• Experience with LMS, digital learning operations, or training evaluation is desirable.

Responsibilities

• Designs, develops, and facilitates learning programs aligned with schedules and client needs.
• Maintains instructor qualifications and certifications; prepares and updates courseware and assessments.
• Administers learning-platform activities: enrollment, tracking, documentation, and feedback consolidation.
• Conducts needs analysis, recommends learning solutions, and prepares implementation plans.
• Engages with sales, delivery, and instructors throughout solution development and execution.
• Supports customer engagements from design through post-training evaluation and improvement planning.

Skills

Learning design

Facilitation

Communication

Stakeholder mgmt

Needs analysis

Planning

Digital LMS

Collaboration

Learning agility

Ethics & confidentiality

Education

Bachelor's degree

Equivalent degree/experience

Tools

LMS platforms

Course authoring tools

Job description

PURPOSE

To design, develop, deliver, and evaluate effective learning programs and provide consultative learning solutions that support employee capability development, customer requirements, and business objectives. The role also supports the effective administration and continuous improvement of learning platforms, training operations, and learner experiences.

DUTIES AND RESPONSIBILITIES

A. Learning Design and Facilitation

• Designs, develops, and facilitates assigned learning programs in accordance with approved training schedules, course standards, and customer requirements.
• Achieves and maintains applicable instructor qualifications, professional certifications, and learning tracks based on assigned courses, vendor requirements, and approved business needs.
• Studies and prepares for newly introduced courses, completes the required qualification process, and ensures practical coverage of all course activities.
• Prepares, evaluates, and continuously improves courseware, presentation materials, learning activities, practical exercises, and assessment tools.
• Tracks and reports agreed learner and customer satisfaction measures and implements documented improvements based on feedback.
• Consolidates post-training evaluation results, identifies learning gaps, and recommends actions to improve future program design and delivery.
• Provides structured knowledge transfer, materials, coaching, and guidance to newly assigned instructors.
• Prepares accurate and timely training reports, records, and other required documentation.

B. Learning Platform and Training Operations

• Administers assigned learning-platform activities, including course setup, enrollment coordination, learner tracking, completion monitoring, training documentation, and feedback consolidation.
• Maintains accurate learner and course records and supports appropriate access control, confidentiality, and responsible handling of employee, customer, and training information.
• Identifies and recommends improvements to learning-platform configuration, training workflows, documentation, and learner support processes.
• Coordinates with instructors, learners, platform administrators, and other stakeholders to resolve training administration concerns.

C. Learning Solutions Consulting and Customer Engagement

• Conducts learning-needs analysis and identifies customer capability requirements.
• Recommends appropriate learning solutions based on identified requirements, target audience, delivery constraints, and business objectives.
• Prepares learning solution proposals, presentations, implementation plans, and related documentation.
• Coordinates with sales, delivery, instructors, and other stakeholders throughout solution development and implementation.
• Supports customer engagements from solution design through post-training evaluation and improvement planning.
• Serves as a subject-matter expert on Trends Academy training services and supports the sales team in developing suitable learning opportunities.

QUALIFICATIONS

A. Minimum Education

Bachelor's degree in Education, Communication, Psychology, Business Administration, Human Resource Management, Information Technology, or a related field. An equivalent four- or five-year degree program with relevant professional experience may also be considered.

B. Minimum Experience/Training

At least three years of relevant professional experience in training facilitation, learning and development, instructional design, consulting, customer engagement, or a related field.

Demonstrated knowledge or experience in one or more of the following subject areas is preferred:

• Communication, workplace writing, presentation, and facilitation
• Leadership, coaching, mentoring, and performance management
• Critical thinking, problem-solving, innovation, and root-cause analysis
• Personal effectiveness, resilience, GRIT, productivity, and project management
• Sales, negotiation, objection handling, deal closure, and customer complaint management
• Business finance and foundational artificial intelligence

C. Competency

• Learning design and facilitation: Ability to create and deliver clear, engaging, and audience-appropriate learning experiences.
• Communication and presentation: Strong written, verbal, facilitation, and presentation skills for learners, executives, and customers.
• Customer and stakeholder management: Strong customer focus and ability to establish effective working relationships across functions.
• Consulting and needs analysis: Ability to identify learning requirements and translate them into practical learning solutions.
• Planning and organization: Ability to manage multiple assignments, priorities, schedules, records, and deliverables accurately.
• Analytical thinking and continuous improvement: Ability to interpret feedback and evaluation results and recommend practical improvements.
• Digital and LMS proficiency: Working knowledge of learning management systems, digital course administration, learner tracking, and training documentation.
• Collaboration and independence: Ability to work independently and collaboratively in complex and ambiguous work environments.
• Learning agility and knowledge sharing: Strong commitment to continuous learning and proactive sharing of knowledge with colleagues, learners, and customers.
• Ethics and confidentiality: Adheres to high ethical standards and handles company, learner, and customer information responsibly.

Preferred Qualifications

• Experience in instructional design, curriculum development, or learning evaluation.
• Relevant instructor qualifications, professional certifications, or vendor accreditations.
• Experience in consulting, presales support, proposal development, or customer-facing training engagements.
• Experience administering an LMS or supporting digital learning operations.
• Foundational knowledge of AI-enabled learning tools and responsible AI practices.

WORKING CONDITIONS

• This is primarily an office-based position following the company's established work schedule at Trafalgar Plaza, Makati City, from 8:30 AM to 6:00 PM, five days per week.
• The role may require occasional work outside regular business hours, including weekends or holidays, based on approved training schedules, project requirements, or urgent customer needs, subject to applicable company policies.
• May be required to travel to customer sites, training venues, or other company locations based on assigned engagements.