Technical Trainer - Clark Pampanga

Dynamic Talent Solutions; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading training organization in Manila seeks a Trainer to deliver and evaluate various training programs. The ideal candidate has a bachelor's degree, a collections background, and at least 2-3 years of experience. Strong English communication skills and advanced knowledge of Microsoft Office are essential. This role involves creating training materials and facilitating both classroom and floor training.

Qualifications

• Collections background is required.
• At least 2-3 years of work experience as a Trainer.
• Willingness and ability to work in a shifting or graveyard schedule.

Responsibilities

• Deliver and evaluate soft & technical skills training.
• Create and revise training materials.
• Facilitate multi-hour learning experiences.

Skills

Excellent working knowledge on Microsoft Office applications

Strong English verbal and written communication skills

Strategic in developing solutions and process improvements

Education

Bachelor’s degree (Major in Education or Communication preferred)

Job description

Responsibilities

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor-training and BQM Training for the program.
• Responsible for self-skilling & certification during periods of un-activity (classroom).
• Supervise and coach learners in nesting & BQM type environments.
• Facilitate multi-hour product, behavioral or tool change type learning experiences.
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Minimum Hiring Requirements

• Earned a bachelor’s degree in any field (Major in Education or Communication preferred).
• Collections background is required
• At least 2-3 years of work experience as a Trainer.
• Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
• Strong English verbal and written communication skills.
• Strategic in developing solutions and process improvements.
• Willingness and ability to work in a shifting or graveyard schedule.