Trainer | Collections | Clark

Sutherland; Mabalacat; On-site; PHP 335,000 - 670,000; Full time

Job summary

Sutherland in the Philippines is seeking a dedicated Trainer to create and facilitate training materials that equip staff with fundamental skills and knowledge, supporting onboarding and ongoing development.

You will lead multi-week transmission and blended new hire training, supervise nesting and floor training, and coach learners to meet performance metrics, using MS Office tools and strong English communication.

Qualifications

• Bachelor's degree in any field (Education or Communications preferred).
• 2–3 years of work experience as a Trainer.
• Strong English verbal and written communication skills.
• Excellent Microsoft Office skills (Excel, PowerPoint, Word).

Responsibilities

• Create, facilitate and revise training materials to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and team members; understand needs and resolve issues.

Skills

Training

English communication

Microsoft Office

Education

Bachelor's degree

Tools

MS Office

Job description

About the role

We are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

Key responsibilities

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge

• Fill out accurate reports

• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations

• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting

• Facilitate all aspects of floor-training and BQM Training for the program

• Supervise and coach learners in nesting & BQM type environments

• Facilitate multi-hour product, behavioral or tool change type learning experiences

• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions

• Coach and give feedback to trainees to help them fulfill performance metrics

• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution

About you

• Strong Collections background as a collector and a trainer

• Bachelor's degree in any field (Major in Education or Communication preferred)

• At least 2-3 years of work experience as a Trainer

• Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)

• Strong English verbal and written communication skills

• Strategic in developing solutions and process improvements

• Willingness and ability to work in a shifting or graveyard schedule