Trainer | Collections

Sutherland; Mabalacat; On-site; PHP 35,000 - 55,000; Full time

Job summary

Sutherland in the Philippines seeks an experienced trainer to design and deliver training for staff, from onboarding to ongoing development, including floor-training and nesting. You will create, revise and deliver materials, facilitate multi-week sessions, and ensure accurate reporting and strong client communication.

Ideal candidates have 2–3 years of trainer experience, strong MS Office skills, and excellent English communication.

Qualifications

• Bachelor's degree in any field; education or communication preferred.
• 2–3 years of work experience as a trainer.
• Excellent command of MS Office (Excel, PowerPoint, Word, Outlook).
• Strong English verbal and written communication skills.
• Strategic mindset for developing solutions and process improvements.
• Willingness and ability to work in a shifting or graveyard schedule.

Responsibilities

• Create, facilitate and/or revise training materials and documents.
• Fill out accurate reports.
• Establish and maintain client and team communications; understand needs and resolve issues.
• Facilitate multi-week transmission and blended learning for new hires.
• Oversee floor-training and BQM training for the program.
• Support self-skilling and certification during low-activity periods.
• Supervise and coach nesting and BQM environments.
• Deliver multi-hour product, behavioral or tool-change learning experiences.
• Monitor new hire progression and provide feedback with solutions.
• Coach trainees to meet performance metrics, including OJT/Nesting/TQ/Evolution.

Skills

Collections experience

Trainer

MS Office

English communication

Education

Bachelor's degree in any field

Tools

Microsoft Office

Job description

You are expected to:

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge




• Fill out accurate reports




• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations




• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting




• Facilitate all aspects of floor-training and BQM Training for the program




• Responsible for self-skilling & certification during periods of un-activity (classroom)




• Supervise and coach learners in nesting & BQM type environments




• Facilitate multi-hour product, behavioral or tool change type learning experiences




• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions;




• Coach and give feedback to trainees to help them fulfill performance metrics




• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution

Our most successful candidates will have:

• Strong Collections background as a collector and a trainer




• Earned a Bachelor's degree in any field (Major in Education or Communication preferred)




• At least 2-3 years of work experience as a Trainer




• Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)




• Strong English verbal and written communication skills




• Strategic in developing solutions and process improvements




• Willingness and ability to work in a shifting or graveyard schedule