Technical Support Technician/ Specialist (After-sales)

Leoch Battery Pte Ltd; Santo Niño 1st; On-site; PHP 240,000 - 360,000; Full time

Job summary

Leoch Battery Pte Ltd is seeking a skilled technician to perform daily battery maintenance and health checks on deployed systems, conduct site inspections, and handle end-to-end warranty processing. You will also provide on-site technical support and collaborate with HQ teams in China on complex issues.

The role requires a diploma in Electrical/Electronic Engineering, at least 2 years in the battery industry, strong problem-solving and communication skills, and willingness to travel regionally

Qualifications

• Diploma in Electrical or Electronic Engineering is required.
• Minimum 2 years of technical experience in the battery industry preferred.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office; SAP knowledge is advantageous.
• Ability to work independently with minimal supervision.
• Good teamwork and customer-facing communication skills.

Responsibilities

• Perform battery maintenance and health checks on deployed systems.
• Conduct site inspections and evaluate battery performance in the field.
• Handle warranty claim processing end-to-end with proper documentation.
• Perform battery analysis and reporting to required standards.
• Provide warehouse backup support and ensure batteries are stored properly.
• Support SAP-related activities and maintain accurate records.
• Assist with container unloading and inventory handling when required.
• Provide on-site, email, and phone technical support for battery-related queries.

Skills

Electrical / Electronic engineering

Battery technology

Problem solving

Microsoft Office

SAP knowledge

Independent work

Teamwork

Communication skills

Travel readiness

Education

Diploma in Electrical / Electronic Engineering

Tools

Microsoft Project

Job description

Key Responsibilities:

Daily Operations & Site Support

• Perform battery maintenance and routine health checks on deployed systems

• Conduct site inspections and evaluate battery performance in the field

• Handle warranty claim processing end-to-end, including documentation and coordination

• Perform battery analysis and reporting to required standards

• Provide warehouse backup support, ensuring stored batteries are charged according to recommended storage timeframes

• Support SAP-related activities and maintain accurate records

• Assist with container unloading and inventory handling when required

Technical Support & Customer Engagement

• Provide prompt on-site, email, and phone technical support for battery-related queries (lead-acid and lithium)

• Support testing, installation, commissioning, and post-commissioning activities

• Visit customer sites to evaluate quality issues and provide hands-on fault resolution

• Analyse defective products and conduct local testing where applicable

• Ensure all products meet regulatory requirements and perform quality checks when required

• Provide technical training and presentations to customers and internal staff

Coordination & Documentation

• Liaise with HQ Technical Support, Global After-sales, and production teams in China on complex technical issues

• Maintain and update product documentation, project records, and technical reports

• Support sales initiatives on technical matters across the APAC region

• Attend project and tender meetings when required

General

• Perform administrative duties and other ad-hoc tasks as assigned by the reporting manager

• Travel within the region on short notice when required

Requirements

• Minimum Diploma in Electrical / Electronic Engineering or a related field

• Minimum 2 years of relevant technical experience; prior experience in the battery industry (lead-acid and/or lithium) is a strong advantage

• Strong technical background with excellent problem-solving skills

• Proficient in Microsoft Office; knowledge of Microsoft Project and SAP is advantageous

• Comfortable working independently with minimum supervision

• Good team player with strong customer focus and excellent communication skills

• Able to work under pressure and take high initiative

• Willing and able to travel on short notice and perform physical tasks (e.g., site visits, container unloading)