Manager, 24/7 Health Tech Support

Dexcom; Cebu City; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Dexcom Philippines in Cebu City is seeking a Technical Support Manager to lead a 24/7 team helping patients and caregivers using Dexcom CGM products. You will set performance standards, manage staffing, and drive initiatives to improve service quality and patient satisfaction.

You will collaborate with other departments to resolve issues, ensure regulatory compliance, and prepare for new product launches. A strong English communicator with 5+ years in a healthcare/tech call center leadership

Qualifications

• :
• Bachelor’s degree and 5+ years in a managerial role in a high-volume call center.
• Excellent English verbal and written communication skills.
• Willingness to work weekends and travel as needed.

Responsibilities

• Lead a 24/7 Technical Support team to resolve patient issues and ensure service quality.
• Coach and mentor staff; manage staffing levels and performance.
• Coordinate with other departments; forecast workloads and participate in budgeting.

Skills

People management

Call center management

English communication

Training & coaching

Education

Bachelor’s degree

Job description

Dexcom Philippines in Cebu City is seeking a Technical Support Manager to lead a 24/7 team helping patients and caregivers using Dexcom CGM products. You will set performance standards, manage staffing, and drive initiatives to improve service quality and patient satisfaction.

You will collaborate with other departments to resolve issues, ensure regulatory compliance, and prepare for new product launches. A strong English communicator with 5+ years in a healthcare/tech call center leadership