Technical Support & Release Manager

Cloudstaff; Philippines; On-site; PHP 1,803,968 - 3,006,614; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes

Annual Performance Review with Salary Increase

Company-provided PC/Laptop

Mental Wellness Employee Assistance program

Job summary

A leading outsourcing company is seeking a Technical Support & Release Manager to join their team in the Philippines. The role focuses on supporting new client installations, resolving technical issues, and managing software releases. Ideal candidates should have experience in technical support and troubleshooting, as well as familiarity with SQL Server and Snowflake. The position offers comprehensive perks, including health insurance, flexible leave, and opportunities for career advancement.

Qualifications

• Experience in technical support, release management, QA, or systems administration.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience managing access controls, permissions, and security groups.

Responsibilities

• Support new client installations, onboarding, and configuration troubleshooting.
• Resolve technical issues across software installations and client environments.
• Coordinate software releases for various environments.

Skills

Technical support experience

Troubleshooting skills

Experience with SQL Server

Knowledge of software testing

Strong written communication

Tools

SQL Server

Snowflake

Freshdesk

Job description

Overview

Were Hiring: Technical Support & Release Manager! We are seeking a role that fosters collaboration, creativity and career growth in a vibrant environment. Role: Technical Support & Release Manager.

Work Arrangement: Work from Home

Location: Any CS Site - Ortigas / Makati / Cebu / Davao / Bacolod / Angeles / Mabalacat

Schedule: Morning Shift / Night Shift

To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. Please use a clean, distraction-free background and speak clearly.

Key Responsibilities

• Support new client installations, onboarding, and configuration troubleshooting.
• Resolve technical issues across software, installations, and client environments.
• Provide ticket coverage and assist support team during peak demand.
• Coordinate software releases for Python, SQL Server, and Snowflake environments.
• Perform regression testing to validate releases and prevent production issues.
• Manage servers, Snowflake accounts, and access control configurations.
• Synchronize data across SQL Server and Snowflake environments.
• Create tutorials, documentation, and internal operational support guides.

Qualifications and Requirements

• Experience in technical support, release management, QA, or systems administration.
• Strong troubleshooting skills resolving configuration and installation issues.
• Experience with SQL Server, Snowflake, or enterprise data platforms.
• Knowledge of software testing and release validation processes.
• Experience managing access controls, permissions, and security groups.
• Strong written communication for documentation and client support.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience supporting Python or R development environments.
• Familiarity with ticketing platforms such as Freshdesk.
• Knowledge of certificates, permissions, and deployment administration.
• Experience working with external data vendors or feed providers.
• Exposure to financial data, analytics platforms, or investment technologies.
• Experience creating tutorials, technical guides, or product documentation.

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• Company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participation in CS Social Clubs and Special Interest Groups
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Employee Share Units program
• Cloudstaff Dream Points for bidding on useful items
• Cloudstaff: Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company focused on talent solutions and employee well-being
• Award-winning Culture: #1 Workplace Everywhere with staff engagement initiatives
• Investment in You: Training programs, mentoring and career advancement opportunities
• Strong work-life balance with flexible schedules and meaningful perks