Technical Support Specialist: Windows & Microsoft 365

Dynamics ATS; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Dynamics ATS is seeking a Technical Support Specialist to assist customers with basic to intermediate technology needs, including incident response and first contact resolution using established policies and service delivery tools.

You’ll document service requests, resolve end-user issues, and escalate complex issues when needed, in a multi-client environment. Strong knowledge of Windows desktops, AD/Azure AD/O365, and Microsoft 365 apps is required.

Qualifications

• Bachelor’s degree in a related field preferred.
• Strong knowledge of Windows desktops and end-user support.
• Knowledge of Microsoft AD, Azure AD, and O365/Exchange.
• Strong computer aptitude, including Microsoft 365 apps.
• Excellent communication, both oral and written.
• Analytical skills with attention to detail.

Responsibilities

• Communicate with customers via phone, chat, and email daily.
• Answer helpdesk calls and monitor the ticketing system for end-user problems.
• Determine problem severity and route to appropriate staff or vendors.
• Escalate issues when needed to advanced technicians.
• Use remote tools to support clients in Windows/Microsoft 365 environments.
• Install and support client-specific software packages.
• Document all work and expand knowledge base.

Skills

Windows desktops

End-user support

Microsoft 365

Communications

Analytical skills

Data management

Independent worker

Multi-client experience

AD/Azure AD/O365

VMware Horizon

VMware vCenter/ESXi

Education

Bachelor’s degree

Tools

VMware Horizon

VMware vCenter/ESXi

Remote support tools

Job description

Dynamics ATS is seeking a Technical Support Specialist to assist customers with basic to intermediate technology needs, including incident response and first contact resolution using established policies and service delivery tools.

You’ll document service requests, resolve end-user issues, and escalate complex issues when needed, in a multi-client environment. Strong knowledge of Windows desktops, AD/Azure AD/O365, and Microsoft 365 apps is required.