Technical Support Specialist: Windows & Microsoft 365

DOXA Talent, Inc.; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

DOXA Talent, Inc. is seeking a Technical Support Specialist in the Philippines to assist customers with basic to intermediate technology needs, including incident response and first contact resolution.

You will document service requests and escalate complex issues when required. The role emphasizes strong Windows end-user support, familiarity with Microsoft 365, AD/Azure AD, and a customer-focused, autonomous work style in a multi-client environment.

Qualifications

• Bachelor’s degree preferred.
• Strong knowledge of Windows desktops and end-user support; experience with AD/Azure AD/O365.
• Intermediate knowledge of Windows servers, networking fundamentals, and firewall tech is a plus.
• VMware infrastructure knowledge (vCenter/ESXi) and Horizon is a plus.

Responsibilities

• Communicate with customers via phone, chat, and email daily.
• Enter and document service requests; resolve or escalate end-user problems (hardware, software, telephones, printers, peripherals).
• Determine severity and route to appropriate staff or vendors.
• Provide remote and on-site support as needed; use ticketing and remote tools for Microsoft environments (Windows/Office 365).
• Install and support client-specific software packages; maintain knowledge base.

Skills

Windows desktops

End-user support

Microsoft AD/Azure AD/O365

Analytical skills

Data management/analytics

Communication

Independent worker

Multi-client environment

Education

Bachelor’s degree in related field

Tools

VMware vCenter/ESXi

VMware Horizon

Microsoft 365 apps

Job description

DOXA Talent, Inc. is seeking a Technical Support Specialist in the Philippines to assist customers with basic to intermediate technology needs, including incident response and first contact resolution.

You will document service requests and escalate complex issues when required. The role emphasizes strong Windows end-user support, familiarity with Microsoft 365, AD/Azure AD, and a customer-focused, autonomous work style in a multi-client environment.