Technical Support Specialist

Traxxall Technologies Inc; Mabalacat; On-site; PHP 335,000 - 603,000; Full time

Job summary

Traxxall Technologies Inc. is seeking a Technical Support Specialist to handle day-to-day end-user support across desktops, conference room A/V, and software apps, with AI-driven resolution drafting and knowledge reuse.

You will assist executives and maintain MS 365 environments. You will also set up and support A/V gear, provide on-site hardware troubleshooting, and ensure AD/Intune records are accurate, while following onboarding/offboarding processes and offering after-hours support when

Qualifications

• Minimum 2 years of end-user support in a corporate environment.
• B.S. in Information Systems, Computer Science, or related field, or equivalent experience.
• Strong knowledge of Windows OS, especially Windows 11.
• Experience supporting Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Experience with Microsoft 365 Admin Center, Azure AD, and on-premises AD.
• Hands-on hardware troubleshooting for laptops, desktops, printers, and peripherals.
• Familiarity with Windows networking basics (IP, DHCP, DNS).
• Excellent customer service orientation and communication skills.
• Analytical problem-solving and ability to prioritise in a fast-paced environment.
• Eagerness to learn and implement new technologies.

Responsibilities

• Resolve tier 1 and 2 end-user support requests AI-first, with AI drafting responses and researching issues.
• Log activity in ticketing system and own the outcome.
• Collaborate with AI to assemble diagnostic pictures and hand off complex tickets clearly.
• Provide responsive, professional support to all users, including executives.
• Set up and support A/V equipment and video-conferencing software for meetings.
• Provide day-to-day Microsoft 365 support across Outlook, Teams, SharePoint, OneDrive.
• Install, configure, test, and troubleshoot workstations, peripherals, and basic networking.
• Follow onboarding/offboarding procedures, provisioning/deprovisioning accounts promptly.
• Provide after-hours on-call support as required.
• Maintain hardware/software inventories and keep AD/Intune records up to date.

Skills

End-user support

Windows 11

Microsoft 365

Customer service

Communication

Analytical thinking

Learning agility

Education

B.S. in Information Systems/Computer Science

Tools

MS 365 Admin Center

Azure Active Directory

Active Directory (On-prem)

Intune

Job description

About the role

As a Technical Support Specialist, you will handle day-to-day technical support across desktop and end-user computing, conference room A/V equipment, and software applications, resolving requests efficiently and escalating complex issues, with strong customer service and troubleshooting skills. You will use AI as a core part of how you work every day, drafting and researching resolutions, turning fixes into reusable knowledge, and continuously building your speed and quality.

Key responsibilities

• Resolve tier 1 and 2 end-user support requests AI-first, with AI drafting the response and researching the issue; apply judgment, log activity in the ticketing system, and own the outcome.
• Work through issues with AI assembling the diagnostic picture and likely causes, and elevate complex tickets cleanly, with AI generating the ticket update and hand-off summary.
• Resolve common, repetitive requests through AI-enabled automation and self-service, so routine tickets are resolved quickly without manual effort.
• Provide responsive, professional support to all users, including executives.
• Set up and support A/V equipment and video-conferencing software for meetings, including all-hands.
• Provide day-to-day Microsoft 365 support across Outlook, Teams, SharePoint, and OneDrive.
• Install, configure, test, and troubleshoot workstations, peripherals, and basic networking.
• Follow employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and access in a timely manner.
• Provide after-hours on-call support as required.
• Help maintain hardware and software inventories and keep Active Directory and Intune records up to date.

About you

• Minimum of 2 years' experience providing end-user support in a corporate environment.
• B.S. in Information Systems, Computer Science, or a related field, or equivalent professional experience.
• Solid knowledge of Windows operating systems, especially Windows 11.
• Experience supporting Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
• Experience with the Microsoft 365 Admin Center, Azure Active Directory, and on-premises Active Directory.
• Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals.
• Familiarity with diagnostic utilities and basic Windows networking, including IP addressing, DHCP, and DNS.
• Exceptional customer service orientation with strong oral and written communication skills.
• Analytical and problem-solving ability, with the ability to prioritize in a fast-paced environment.
• Eagerness to learn and implement new technologies.