Remote IT Helpdesk Technician — Windows & Microsoft 365

B4B Solutions Inc.; Metro Manila; Remote; PHP 240,000 - 360,000; Full time

Job summary

B4B Solutions Inc. is seeking an IT Helpdesk professional to provide first-line support to internal staff in a remote setup. You will resolve incidents, manage devices, and support MS 365 apps while maintaining strong customer service.

You will diagnose issues via tickets, assist with account administration, and escalate complex problems to the IT Lead as needed. This role emphasizes reliability and documentation.

Qualifications

• 1–3 years of IT Helpdesk/Service Desk experience in remote or hybrid settings.
• Degree or Diploma in Information Technology, Computer Science, or related field.
• Experience with Windows OS and Microsoft 365 environments.
• Knowledge of hardware, printers, and peripheral devices.
• Familiar with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice.

Responsibilities

• Respond to IT support requests via ticketing system within agreed SLAs.
• Provide remote technical support for Windows, Microsoft 365, and peripherals.
• Assist with user account management and password resets using AD / Entra ID.
• Support setup, deployment, and maintenance of desktops, laptops, and mobiles.
• Document issues and maintain IT knowledge articles for staff.
• Coordinate with external vendors for escalated issues.
• Assist onboarding/offboarding and asset management.

Skills

Customer-focused

English communication

Analytical troubleshooting

Prior IT helpdesk experience

Remote work experience

Team collaboration

Education

Bachelor's degree in Information Technology / Computer Science

Tools

ServiceNow

Jira

Zendesk

Freshservice

Active Directory

Microsoft Entra ID

Microsoft 365 Admin

Job description

B4B Solutions Inc. is seeking an IT Helpdesk professional to provide first-line support to internal staff in a remote setup. You will resolve incidents, manage devices, and support MS 365 apps while maintaining strong customer service.

You will diagnose issues via tickets, assist with account administration, and escalate complex problems to the IT Lead as needed. This role emphasizes reliability and documentation.