Windows & 365 Tech Support Specialist

Doxa; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Doxa is seeking a Technical Support Specialist in the Philippines to assist customers with basic to intermediate tech issues, including incident response and first contact resolution using established policies and tools. You’ll document service requests and escalate complex issues when needed.

You should have a Bachelor’s degree preferred and strong knowledge of Windows desktops, AD/Azure AD, and O365/Exchange, plus experience in multi-client environments and Microsoft 365 apps.

Qualifications

• Bachelor’s degree in a related field preferred.
• Strong knowledge of Windows desktops and end-user support including AD/Azure AD and O365/Exchange.
• Intermediate knowledge of Windows servers, networking fundamentals, and firewall tech.
• Fundamental knowledge and experience with VMware infrastructure (vCenter/ESXi) and VMware Horizon.
• Experience in a multi-client environment and Microsoft 365 applications.
• Excellent organizational and communication skills; data management and analytics aptitude.
• Ability to work autonomously.

Responsibilities

• Communicate with customers via phone, chat, and email daily.
• Handle helpdesk calls and monitor the ticketing system for hardware/software issues.
• Assess problems and route to appropriate staff or vendors.
• Provide remote or on-site support for Microsoft environments (Windows, Office 365).
• Install and support client-specific software packages.
• Document work in the ticketing system and expand the knowledge base.
• Escalate issues to advanced technicians as needed.

Skills

Windows desktop support

Microsoft 365

End-user support

Analytical skills

Oral & written communication

Autonomous work

Data management & analytics

Education

Bachelor's degree

Tools

Microsoft AD

Azure AD

O365/Exchange

VMware Horizon

VMware vCenter/ESXi

Job description

Doxa is seeking a Technical Support Specialist in the Philippines to assist customers with basic to intermediate tech issues, including incident response and first contact resolution using established policies and tools. You’ll document service requests and escalate complex issues when needed.

You should have a Bachelor’s degree preferred and strong knowledge of Windows desktops, AD/Azure AD, and O365/Exchange, plus experience in multi-client environments and Microsoft 365 apps.