Voice Customer Advocate - Onsite in Alabang

Accenture PLC; Muntinlupa; Sur place; PHP 201 000 - 312 000; Plein temps

Résumé du poste

Accenture PLC in the Philippines is seeking a Voice Customer Service Representative to support customers through phone-based interactions and address inquiries or concerns. You will handle customer inquiries professionally, understand concerns, and provide effective solutions, delivering a positive experience while adhering to service guidelines.

The role requires clear communication and a customer-focused approach.

Qualifications

• At least 6 months of relevant BPO/Customer Service experience
• HS/SHS graduates and college undergraduates are welcome to apply
• Good verbal communication and customer service skills
• Comfortable handling voice-based customer interactions
• Must be amenable to work onsite in Alabang

Responsabilités

• Handle customer inquiries professionally and efficiently
• Understand customer concerns and provide appropriate solutions
• Deliver a positive customer experience throughout each interaction
• Communicate clearly and professionally
• Follow established processes and service guidelines
• Maintain accuracy and quality while handling customer concerns

Connaissances

Verbal communication

Customer service

Problem solving

Formation

HS/SHS graduates welcome

College undergraduates welcome

Description du poste

Accenture PLC in the Philippines is seeking a Voice Customer Service Representative to support customers through phone-based interactions and address inquiries or concerns. You will handle customer inquiries professionally, understand concerns, and provide effective solutions, delivering a positive experience while adhering to service guidelines.

The role requires clear communication and a customer-focused approach.