Technical Support Specialist (PMO)

FINSI; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

FINSI is seeking a PMO Analyst to assist the Project Management Office in building and maintaining dashboards, tracking timelines and costs, and flagging issues. You will coordinate with internal teams and vendors to ensure timely delivery and accurate reporting across multiple projects.

The role involves transforming data into actionable reports, attending project ceremonies, and supporting risk mitigation, budget control, and portfolio monitoring.

Qualifications

• Bachelor's degree in Engineering, project management, or similar field.
• 1+ year experience as a PMO analyst or similar role in Telecommunications.
• Ability to analyze complex data and make decisions.
• Strong coordination, administration, and detail orientation.
• Proficient with MS Office & Google tools; vendor/subcon management experience.
• Experience with validation and review of complex data.
• Good critical thinking and problem-solving skills.
• Strong communication and interpersonal skills.
• Team player with dashboard experience.

Responsibilities

• Assist PMO team in creating and maintaining project dashboards, timelines, costs, and callouts.
• Coordinate project activities with internal resources and third-party vendors.
• Assist in creating and maintaining domain-level and rolled-up project documentation and reports.
• Provide logistics and administrative support as needed.
• Support the Project Delivery team in integrated assessment of build programs.
• Transform project data into usable reports for the delivery team.
• Attend project meetings and site activities.
• Vendor management and resource tracking.
• Provide timely updates and project reports.
• Identify and sort SOWs by region/team/vendors.
• Produce status, post-activity, completion, progress, and deviation reports.
• Oversee PCR monitoring and build planning.
• Track milestones and handover to Ops; consolidate master data.
• Support risk mitigation and issue resolution related to budget, inventory, and PR/PO.
• Analyze rollout updates and monitor portfolio performance metrics.
• Support Portfolio Manager in critical meetings and PIRs.
• Understand basic nine knowledge areas of portfolio management.

Skills

Dashboard creation

Vendor coordination

Data analysis

Reporting

Education

Bachelor's degree in Engineering/PM

Tools

MS Office

Google tools

Job description

• Assists the PMO team in creating and maintaining project dashboards, monitoring project plans, timelines and costs, and makes timely callouts.
• Coordinates project management activities with internal resources and third-party vendors related to domain specific tasks.
• Assists in the creation and maintenance of domain level and rolled up project documentation and reports
• Provides logistics and administrative support as needed
• Assists the Project Delivery team in strategizing integrated assessment of build programs
• Transforms project data to a usable report for the project delivery team
• Attends project-related meeting ceremonies and critical site activities.
• Vendor Management and Vendor Resource Tracking
• Provide timely updates and project reports as needed.
• Identifying and sorting of SOW based on region/squad/teams/vendors, etc
• Reports in the format required by Client such as but not limited to:
• Status Reports
• Post activity reports
• Completion reports
• Progress reports
• Deviation Analysis
• Build Fault Ticket Closure
• Rolling Forecast/Build Planning
• PCR Monitoring

10. TRFS/CRFS, Milestone Tracking and Handover to Ops

11. Master Data Base Consolidation, proper gating and review of completeness of data

12. Build Handover to Ops report

• Transforms project data to usable report
• Helps facilitate risk mitigation and issue resolution relative to budget, inventory and PR/PO.
• Consolidates and analyzes rollout and project updates to effectively monitor initiatives under his/her specific portfolio.
• Analyzes and provides summaries for portfolio performance metrics.
• Monitors end-to-end compliance of projects against established portfolio roadmap.
• Supports the Portfolio Manager in critical portfolio meetings and cadences.
• Participates in projects Post Implementation Reviews (PIR's) to determine wins, lessons learned and key improvements.
• Portfolio Management - Understands project management principles and have basic understanding of the nine knowledge areas

ADHOC

• Any related BAU tasks that the Project Lead/Team Lead requires

Job Qualifications

• A bachelor's degree in Engineering/project management, or a similar field.
• A minimum of 1-year experience as a PMO analyst / similar role in the Telecommunications field.
• Ability to analyze a range of complex data and make decisions based on analytical findings.
• Strong coordination, administration abilities and keen to details
• Proficient in Microsoft Office & Google tools with experience in vendor/subcon management.
• With experience in validation, and review of complex data.
• Good critical thinking and problem-solving skills.
• Solid communication and interpersonal skills.
• Team Player - with experience in generating dashboards based on data on hand