Technical Support Engineer

Asti Business Services Inc.; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A technology and services company is seeking a Technical Support Engineer for its Taguig location. The role involves coordinating project management activities, monitoring project plans, and providing administrative support. Ideal candidates will have a bachelor's degree in Engineering or Project Management and at least 1-year experience in a similar role within Telecommunications, showcasing strong analytical, communication, and coordination skills. Proficiency in Microsoft Office and Google tools is essential.

Qualifications

• A minimum of 1 year experience as a PMO analyst or similar role in the Telecommunications field.
• Ability to analyze complex data and make decisions.
• Excellent coordination and administration skills.

Responsibilities

• Assist the PMO team in maintaining project dashboards and monitoring plans.
• Coordinate project management activities with internal and external resources.
• Provide logistics and administrative support.

Skills

Analytical skills

Communication skills

Project management principles

Team collaboration

Vendor/subcon management

Problem-solving skills

Education

Bachelor's degree in Engineering or Project Management

Tools

Microsoft Office

Google tools

Job description

Job Description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Technical Support Engineers are indispensable for coordinating tasks, managing timelines, and facilitating communication among team members, ensuring the smooth execution of projects and achieving organizational objectives efficiently.

Responsibilities

• Assists the PMO team in creating and maintaining project dashboards, monitoring project plans, timelines and costs, and makes timely callouts.
• Coordinates project management activities with internal resources and third-party vendors related to domain specific tasks.
• Assists in the creation and maintenance of domain level and rolled up project documentation and reports.
• Provides logistics and administrative support as needed.
• Assists the Project Delivery team in strategizing integrated assessment of build programs.
• Transforms project data to a usable report for the project delivery team.
• Attends project-related meeting ceremonies and critical site activities.
• Vendor Management and Vendor Resource Tracking.
• Provide timely updates and project reports as needed.
• Identifying and sorting of SOW based on region/squad/teams/vendors, etc.
• Reports in the format required by Client such as but not limited to: Project Dashboards, Status Reports, Post activity reports, Completion reports, Progress reports, Deviation Analysis, Build Fault Ticket Closure, Rolling Forecast/Build Planning, PCR Monitoring, TRFS/CRFS, Milestone Tracking and Handover to Ops, Master Data Base Consolidation, proper gating and review of completeness of data, Build Handover to Ops report.
• Transforms project data to usable report.
• Helps facilitate risk mitigation and issue resolution relative to budget, inventory and PR/PO.
• Consolidates and analyzes rollout and project updates to effectively monitor initiatives under his/her specific portfolio.
• Analyzes and provides summaries for portfolio performance metrics.
• Monitors end-to-end compliance of projects against established portfolio roadmap.
• Supports the Portfolio Manager in critical portfolio meetings and cadences.
• Participates in projects Post Implementation Reviews (PIR's) to determine wins, lessons learned and key improvements.
• Portfolio Management - Understands project management principles and have basic understanding of the nine knowledge areas.

Requirements

• A bachelor's degree in Engineering/project management, or a similar field.
• A minimum of 1-year experience as a PMO analyst / similar role in the Telecommunications field.
• Ability to analyze a range of complex data and make decisions based on analytical findings.
• Strong coordination, administration abilities and keen to details.
• Proficient in Microsoft Office & Google tools with experience in vendor/subcon management.
• With experience in validation, and review of complex data.
• Good critical thinking and problem-solving skills.
• Solid communication and interpersonal skills.
• Team Player - with experience in generating dashboards based on data on hand.