Technical Support Specialist - Night Shift, Onsite Training

Reolink; Manila; Vor Ort; PHP 279.000 - 446.000; Vollzeit

Benefits dieser Stelle

Free Lunch

Perfect attendance incentives

PAID Training

Zusammenfassung

Reolink seeks a proactive technical support agent in the Philippines to assist customers by phone, email, and chat. You will troubleshoot hardware and software issues, provide solutions, and document interactions to ensure customer satisfaction. Night shifts and onsite setup are required.

The role emphasizes strong communication, teamwork, and the ability to stay updated on tech trends while following company policies. Training will be provided to help you succeed.

Qualifikationen

• College graduate in any major; STEM background or prior Call Center experience are preferred.
• College level with Call Center experience.
• Prior experience in data annotation is a plus but not required.
• Advanced typing skills, written and oral communication skills.
• Amenable to onsite setup and night shift.
• Strong customer service and teamwork orientation, with proactive problem-solving.
• Training is provided to help you succeed in the role.

Aufgaben

• Provide solutions via email, chat, and phone to maintain and enhance the brand image.
• Assist customers with product recommendations, feature explanations, and guidance.
• Troubleshoot technical issues and escalate complex problems to the appropriate team.
• Document customer interactions, solutions, and follow-up actions.

Kenntnisse

Customer service

Call center experience

Communication skills

Typing speed

Ausbildung

College degree in any major

STEM background preferred

Jobbeschreibung

Reolink seeks a proactive technical support agent in the Philippines to assist customers by phone, email, and chat. You will troubleshoot hardware and software issues, provide solutions, and document interactions to ensure customer satisfaction. Night shifts and onsite setup are required.

The role emphasizes strong communication, teamwork, and the ability to stay updated on tech trends while following company policies. Training will be provided to help you succeed.