Global After-Sales Support Specialist

Reolink; Manila; Vor Ort; PHP 279.000 - 469.000; Vollzeit

Zusammenfassung

Reolink, a leader in intelligent visual technology for homes and businesses, is seeking a CSR to support global after‑sales processes in Pasig, Philippines. The role includes addressing RMA issues, managing orders, and coordinating logistics with a focus on customer satisfaction.

You will communicate with customers via email, contribute to process improvements, and help train new staff while maintaining accuracy and timeliness in daily tasks.

Qualifikationen

• College Graduate in any major; candidates with a STEM background or experience in e-commerce are preferred.
• Advanced written and oral communication skills.
• Amenable to work onsite, on a shifting and night shift schedules (may not fixed weekend off).
• Detail‑oriented, patient, with strong execution capability and stress resistance.
• Good customer service mindset and teamwork spirit, with strong communication skills and the ability to identify reasonable solutions to problems.

Aufgaben

• Communicate with global customers via email to address after‑sales and RMA‑related issues, improving customer satisfaction.
• Handle order modifications, cancellations, logistics tracking, and ensure normal order fulfillment.
• Process customer return and exchange requests, including customer communication, system registration, and follow‑up.
• Document and track after‑sales exceptions, promoting product issue resolution.
• Participate in training new employees on after‑sales processes and help improve the team’s overall operational capabilities.
• Continuously optimize after‑sales workflows to enhance operational efficiency and customer experience.

Kenntnisse

Communication skills

Customer service mindset

Detail-oriented

Stress resistance

Teamwork

Onsite work

Ausbildung

College degree (any major)

STEM background preferred

Jobbeschreibung

Reolink, a leader in intelligent visual technology for homes and businesses, is seeking a CSR to support global after‑sales processes in Pasig, Philippines. The role includes addressing RMA issues, managing orders, and coordinating logistics with a focus on customer satisfaction.

You will communicate with customers via email, contribute to process improvements, and help train new staff while maintaining accuracy and timeliness in daily tasks.