Global After-Sales Support Specialist - Night Shifts

Reolink; Metro Manila; On-site; PHP 180,000 - 280,000; Full time

Job summary

Reolink is seeking a Customer Service Representative to support global customers from its Manila office, handling after-sales inquiries, RMAs, returns and order logistics onsite, including night shifts.

You will coordinate communications, track cases and help optimize service processes while maintaining a customer-first mindset to ensure smooth order fulfillment and positive experiences.

Qualifications

• Adept communicators with a customer-first mindset.

Responsibilities

• Support global customers after sales, manage RMAs, returns and order logistics.
• Coordinate communications, track cases and help improve service processes.

Job description

Reolink is seeking a CSR to support global customers after sales, manage RMAs, returns, and order logistics from its Manila office. You will coordinate communications, track cases, and help improve service processes.
Adept communicators with a customer-first mindset will thrive, as you work onsite, including night shifts, to ensure smooth order fulfillment and positive customer experiences.

Seniority level

• Not Applicable

Employment type

• Full-time

Industries

• Computers and Electronics Manufacturing