Technical Support Specialist - Customer Experience

Helpware; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Helpware is looking for Technical Support Representatives in the Philippines to join our growing Cebu City team. You will assist customers with technical issues, explain solutions clearly, and provide an exceptional customer experience.

The role requires strong English communication, at least 2 years of technical troubleshooting experience, and comfort supporting customers via email or chat across multiple tools.

Qualifications

• Minimum 2 years of professional technical troubleshooting experience or proven technical ability.
• Experience supporting customers via e-mail and/or chat.
• Excellent verbal and written communication in English (C1).
• Ability to work independently in a fast-paced, ever-changing environment.
• Strong customer service orientation and ownership of the customer experience.

Skills

English fluency

Technical troubleshooting

Customer support

Communication skills

Self-management

Detail-oriented

Team collaboration

Adaptability

Technical learning

Tools

Zendesk

Freshdesk

ServiceDesk

Office 365

Job description

Helpware is looking for Technical Support Representatives in the Philippines to join our growing Cebu City team. You will assist customers with technical issues, explain solutions clearly, and provide an exceptional customer experience.

The role requires strong English communication, at least 2 years of technical troubleshooting experience, and comfort supporting customers via email or chat across multiple tools.