Customer Support & Solutions Specialist

Helpware Inc.; Taguig; On-site; PHP 250,000 - 420,000; Full time

Job summary

Helpware Inc. is seeking a Customer Support Representative to collaborate with core team members and department heads to meet customer needs and deliver exceptional results.

Ideal candidates have a history of customer-focused success, a desire to learn, and a commitment to building a long-term career with Helpware. This role emphasizes relationship-building, advocacy, and timely issue resolution across various tools and platforms.

Qualifications

• Experience in customer service, sales, or related fields.
• Ability to build rapport with customers.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and provide information about services.
• Troubleshoot and resolve issues and concerns.
• Document and update customer records from interactions.
• Develop and maintain a knowledge base of products and services.
• Ensure customer requests are handled promptly and appropriately.
• Provide friendly, confident and knowledgeable service.
• Utilize Helpware and client-based tools for support.

Skills

Customer service

Communication

Relationship building

Multitasking

Problem solving

Positive attitude

Client advocacy

Adaptability

Record keeping

Written communication

Verbal communication

Attention to detail

Job description

Helpware Inc. is seeking a Customer Support Representative to collaborate with core team members and department heads to meet customer needs and deliver exceptional results.

Ideal candidates have a history of customer-focused success, a desire to learn, and a commitment to building a long-term career with Helpware. This role emphasizes relationship-building, advocacy, and timely issue resolution across various tools and platforms.