Tech-Savvy Customer Service Specialist

Helpware; Cebu City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Helpware in Cebu City is seeking a Customer Service Representative to join our growing Philippines team. You will engage customers via email and chat, explain technical concepts clearly, and resolve issues with patience and care.

Strong English and a customer-first mindset are essential for success. You will balance independent work with team collaboration, manage multiple tasks across systems, and help ensure a smooth, satisfying customer experience while meeting deadlines in a fast-paced

Qualifications

• Fluent spoken and written English (C1 level).
• Minimum 1 year professional customer service experience or equivalent.
• Experience supporting customers via e-mail and/or chat.
• Passion for customer service and ownership of the customer experience.
• Able to tailor communication to different audiences and work independently.
• Organized and detail-oriented with pattern recognition.
• Thrive in a team with shared knowledge and feedback.
• Solution- and satisfaction-driven, able to discern when to provide compensation.

Responsibilities

• Assist customers by e-mail and chat, guiding them through technical issues.
• Analyze, isolate, and resolve a variety of complex inquiries.
• Provide an incredible customer experience and high-quality support.
• Coordinate with teammates to improve support processes.

Skills

English C1

Customer service

Communication

Time management

Independent work

Team collaboration

Problem solving

Tools

Zendesk

Freshdesk

ServiceDesk

Office 365

Job description

Helpware in Cebu City is seeking a Customer Service Representative to join our growing Philippines team. You will engage customers via email and chat, explain technical concepts clearly, and resolve issues with patience and care.

Strong English and a customer-first mindset are essential for success. You will balance independent work with team collaboration, manage multiple tasks across systems, and help ensure a smooth, satisfying customer experience while meeting deadlines in a fast-paced