Technical Support Specialist — Customer Care Pro

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Medical

Dental

Night Differential

Meal Allowance

Rice Allowance

Job summary

ALORICA TELESERVICES, INC. invites applications for a Technical Support Representative in the Philippines, Metro Manila region. The role involves handling customer inquiries and providing technical support across Tier 1-4, aligning with BPO industry standards.

Applicants should have customer service experience, prior call center exposure, and a Bachelor’s degree. Perks include Medical, Dental, Night Differential, Meal and Rice allowances to support your work-life balance.

Qualifications

• Bachelor's degree preferred or required.
• Experience in customer service or call centers is advantageous.
• Exposure to the BPO industry is beneficial.

Responsibilities

• Handle customer inquiries and provide technical support.
• Provide Tier 1-4 Helpdesk assistance and issue resolution.
• Assist with account changes, billing information, and updates as needed.

Skills

Customer service

Call center experience

BPO industry experience

Communication skills

Education

Bachelor degree

Job description

ALORICA TELESERVICES, INC. invites applications for a Technical Support Representative in the Philippines, Metro Manila region. The role involves handling customer inquiries and providing technical support across Tier 1-4, aligning with BPO industry standards.

Applicants should have customer service experience, prior call center exposure, and a Bachelor’s degree. Perks include Medical, Dental, Night Differential, Meal and Rice allowances to support your work-life balance.