Tech Support & Customer Care Specialist (Junior)

iManila; Pasig; On-site; PHP 201,000 - 268,000; Full time

Job summary

iManila in the Philippines seeks a frontline technical support specialist to deliver a distinctive support experience to established clients. You will acknowledge and respond to calls, emails, or chats, and provide technical assistance such as password resets and hosting inquiries.

The ideal candidate has a diploma or bachelor’s in CS/IT/Engineering, excellent English communication, and a willingness to learn in a dynamic environment. Previous support experience is a plus.

Qualifications

• Requires diploma or bachelor’s in CS/IT/Engineering or equivalent.
• Experience in customer tech support is a plus.
• Strong English communication and client service skills.

Responsibilities

• Handle calls, emails, or chats from clients.
• Provide technical support such as password resets and hosting inquiries.
• Assist users to understand issues and perform root-cause analysis.
• Coordinate with seniors for escalation and issue resolution.
• Monitor service uptime and account renewals as needed.
• Familiarize with products and services; support related tasks.

Skills

Troubleshooting

English

Client servicing

Willing to learn

Accurate information

Tech support experience

Education

Bachelor’s in CS/IT/Engineering

Vocational/Short course diploma

Job description

iManila in the Philippines seeks a frontline technical support specialist to deliver a distinctive support experience to established clients. You will acknowledge and respond to calls, emails, or chats, and provide technical assistance such as password resets and hosting inquiries.

The ideal candidate has a diploma or bachelor’s in CS/IT/Engineering, excellent English communication, and a willingness to learn in a dynamic environment. Previous support experience is a plus.