Technical Support Specialist: Troubleshoot & Assist

Hammerjack Pty Ltd; Muntinlupa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Hammerjack Pty Ltd in Metro Manila seeks a customer support technician to handle inbound inquiries related to technical products and services.

You will troubleshoot internet, mobile, software, and hardware issues; guide customers through step-by-step solutions; document interactions; escalate complex problems; and aim to meet quality, productivity and satisfaction targets.

This role delivers professional, customer-focused assistance to ensure optimal use of our technology offerings.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Job description

Hammerjack Pty Ltd in Metro Manila seeks a customer support technician to handle inbound inquiries related to technical products and services.

You will troubleshoot internet, mobile, software, and hardware issues; guide customers through step-by-step solutions; document interactions; escalate complex problems; and aim to meet quality, productivity and satisfaction targets.

This role delivers professional, customer-focused assistance to ensure optimal use of our technology offerings.