Technical Support Specialist: Client Care & On-Site

ECAM Technologies Corporation; Pasig; Vor Ort; PHP 180.000 - 360.000; Vollzeit

Benefits dieser Stelle

Day 1 HMO for you and two dependents

Annual salary increase

Additional Leave Credits

Zusammenfassung

ECAM Technologies Corporation in the Philippines is seeking a Technical Support Agent to provide expert assistance to customers and internal teams across social platforms, ensuring timely and effective solutions.

You will resolve questions by asking clear questions, maintain a confident, empathetic delivery, and document data accurately while collaborating with colleagues and prioritizing customer satisfaction.

Qualifikationen

• Bachelor's/college degree, open to undergraduates.
• Computer literate.
• Technical client service experience for at least 1 year.
• Excellent verbal and written communication.
• Ability to articulate and provide clear guidance.
• Ability to work with a multi-generational team.
• Sales experience is a plus.
• Experience handling customer escalations.
• Technical experience in the field is an asset.
• On-call work may be required.
• Can work weekends, holidays, and night shifts.
• Willing to work onsite.

Aufgaben

• Confident and professional responding to customer inquiries using provided tools.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Demonstrate exceptional problem-solving skills.
• Resolve customer concerns by asking clarifying questions and following up on resolutions.
• Accurate data entry.
• Recommend improvements to benefit clients and efficiency.
• Know the products inside out to answer questions promptly.
• Communicate and coordinate with colleagues as necessary.
• Be data-driven and understand input metrics to drive outcomes.
• Organize on-site trips for Service Technicians.

Kenntnisse

Customer service

Communication skills

Problem solving

Data entry

Escalation handling

Teamwork

Sales experience

Technical knowledge

On-call readiness

Shift flexibility

Onsite work

Ausbildung

Bachelor's degree / college

Jobbeschreibung

ECAM Technologies Corporation in the Philippines is seeking a Technical Support Agent to provide expert assistance to customers and internal teams across social platforms, ensuring timely and effective solutions.

You will resolve questions by asking clear questions, maintain a confident, empathetic delivery, and document data accurately while collaborating with colleagues and prioritizing customer satisfaction.