Customer Service Pro — Onsite with HMO & Growth

ECAM Technologies Corporation; Pasig; Vor Ort; PHP 223.000 - 335.000; Vollzeit

Benefits dieser Stelle

Day 1 HMO for you and two dependents

Annual salary increase based on merit

Additional leave credits

Zusammenfassung

ECAM Technologies Corporation is seeking a Customer Service Representative in Pasig, Philippines. The role focuses on delivering exceptional service to internal and external customers, building strong relationships and maintaining product knowledge to resolve inquiries efficiently.

You will work with a collaborative team, handle escalations, and may require on-call duties or weekend/holiday shifts. Onsite work is expected at the office location.

Qualifikationen

• Bachelor's/ College Degree. Open to undergraduates.
• Computer literate.
• At least 1 year of customer service experience.
• Collection experience is an asset.
• Technical support experience is an asset.
• Excellent verbal and written communication.
• Ability to collaborate with a multi-generational, multi-skill team.
• Sales experience is a plus.
• Experience handling customer escalations.
• On-call work may be required.
• Willing to work onsite and during weekends/ holidays/ night shifts.

Aufgaben

• Respond to customer inquiries confidently and professionally using available tools.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Demonstrate strong problem-solving skills.
• Resolve customer concerns by clarifying issues and explaining solutions, with follow-ups to ensure resolution.
• Recommend improvements to benefit clients and increase efficiency.
• Know products inside out to answer questions promptly.
• Coordinate with colleagues as needed.

Kenntnisse

Customer service

Communication skills

Team collaboration

Problem-solving

On-call experience

Ausbildung

Bachelor's/ College Degree. Open to undergraduates.

Jobbeschreibung

ECAM Technologies Corporation is seeking a Customer Service Representative in Pasig, Philippines. The role focuses on delivering exceptional service to internal and external customers, building strong relationships and maintaining product knowledge to resolve inquiries efficiently.

You will work with a collaborative team, handle escalations, and may require on-call duties or weekend/holiday shifts. Onsite work is expected at the office location.