Customer Service Advocate – On-site, Growth & Perks

ECAM; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO day 1

Salary increase

Leave credits

Job summary

ECAM, based in Pasig, Philippines, is seeking a Customer Service Representative to be the voice of the company. The role requires a customer‑oriented approach, clear communication, and the ability to resolve issues using provided tools.

You will join a collaborative team that supports your ideas and success. Responsibilities include handling inquiries with empathy, maintaining professionalism, and improving processes.

Qualifications

• Bachelor's degree or currently pursuing.
• Computer literate.
• 1 year customer service experience.
• Collection experience is an asset.
• Technical support experience is an asset.
• Excellent verbal and written communication.
• Ability to collaborate with a multigenerational team.
• Sales experience is a plus.
• Willing to work onsite.

Responsibilities

• Respond to customer inquiries by phone using available tools and resources.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Demonstrate exceptional problem-solving skills.
• Resolve customer concerns by clarifying the issue and guiding to resolution.
• Suggest improvements to benefit clients and efficiency.
• Know products well to answer questions confidently.
• Coordinate with colleagues as needed.

Skills

Verbal communication

Written communication

Customer service

Team collaboration

Education

Bachelor's degree or pursuing

Tools

CRM software

Job description

ECAM, based in Pasig, Philippines, is seeking a Customer Service Representative to be the voice of the company. The role requires a customer‑oriented approach, clear communication, and the ability to resolve issues using provided tools.

You will join a collaborative team that supports your ideas and success. Responsibilities include handling inquiries with empathy, maintaining professionalism, and improving processes.