Technical Support Specialist – Clark, 24/7 Shift

dnata Travel Inc.; Mabalacat; On-site; PHP 223,000 - 357,000; Full time

Job summary

dnata Travel Inc. is seeking a customer service-oriented professional to work in a contact center at Clark, Pampanga.

The role involves responding to technical inquiries via phone, chat, and email, logging interactions with precision, and resolving issues across supported platforms. Applicants should be prepared for shifting schedules, including weekends and holidays, and must be capable of delivering excellent service while working in a team-driven environment.

Qualifications

• Willing to relocate to Clark, Pampanga.
• High School Diploma required; college degree preferred.
• Background in safety and security is a plus.
• Basic knowledge of airport equipment and related software/hardware is beneficial.
• Customer service oriented with attention to detail.
• Ability to analyze issues and determine appropriate actions.

Responsibilities

• Respond to technical assistance requests via phone, chat, and email.
• Meet individual KPIs to ensure service levels are achieved.
• Log all helpdesk interactions and maintain accurate records.
• Assess problems with supported platforms and aid in resolution.
• Provide accurate product and service information to customers.
• Escalate priority issues to Team Leader when needed.
• Maintain 100% accuracy in call logs and case documentation.

Skills

Phone support

Chat support

Email support

Customer service

Attention to detail

Team collaboration

Analytical thinking

Education

High School Diploma

College Degree preferred

Tools

Helpdesk software

CRM systems

Job description

dnata Travel Inc. is seeking a customer service-oriented professional to work in a contact center at Clark, Pampanga.

The role involves responding to technical inquiries via phone, chat, and email, logging interactions with precision, and resolving issues across supported platforms. Applicants should be prepared for shifting schedules, including weekends and holidays, and must be capable of delivering excellent service while working in a team-driven environment.