Travel Consultant

dnata Travel Inc.; Mabalacat; On-site; PHP 268,000 - 357,000; Full time

Job summary

dnata Travel Inc. is seeking a Customer Service Associate to handle inquiries and complaints via phone, email, or fax for the dnata outsource Contact Centre. The role focuses on delivering excellent service for both new and existing accounts and supporting growth of the outsourcing business.

Relocation to Clark, Pampanga is required; expected to maintain accuracy in bookings and provide proactive communication with operations teams as needed.

Qualifications

• Must have 6 months as a Customer Service Associate.
• Must meet minimum requirements for Travel Consultant certification as prescribed by operations management.
• Willingness to relocate to Clark, Pampanga.

Responsibilities

• Answer customer queries about products and processes over the phone.
• Handle emails and phone inquiries from VIP clients with priority.
• Process bookings, amendments, or cancellations with accuracy.
• Coordinate with airport operations and relay information when needed.
• Generate reports when required.
• Upsell or cross-sell other products as needed.
• Perform other assigned tasks.

Skills

Customer service

Communication skills

Attention to detail

Stress management

Problem solving

Job description

Job Purpose:

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail or fax for the dnata outsource Contact Centre business. The CSA will help provide excellent customer service on new as well as existing Contact Centre accounts and therefore further strengthen and grow the outsourcing business.

Minimum requirements:

• Must be a Customer Service Associate for 6 months

• Must meet minimum requirements for Travel Consultant certification as prescribed by operations management

• Applicants must be willing to work and relocate to Clark, Pampanga.

Key Responsibilities and Accountabilities:

• Responsible for answering customer’s query about related products and processes over the phone

• Handle e-mail and phone inquiries and requests from VIP clients, with utmost care and priority

• Responsible for bookings, amendments, or cancellations of requests with 100% accuracy

• Proactive in coordinating and relaying information to airport operations when needed

• Generate Report when needed

• Upsell or cross sell other products as needed

• Other tasks may be assigned

Key Competencies:

• Attention to detail and quality

• Can work with less supervision

• Effective communication

• Can manage stress very well

• Problem solving and decision making

• Initiative and commitment to achieve

• Business awareness