International Customer Support Specialist-Evening US Shift

optiBPO; Morong; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

In-house medical team

HMO coverage

Career development opportunities

Learning opportunities

Job summary

optiBPO is seeking a Customer Service Representative for its Clark Office in Pampanga. The role involves assisting customers via email, phone, and chat, addressing questions and complaints, and processing orders and returns. An evening US shift is required, and in-office presence is essential.

You will work with an international team supporting clients across multiple regions, focusing on clear communication and effective resolution of issues. Prior experience with Western companies is preferred.

Qualifications

• 1–2 years of experience in a Customer Support role.

Responsibilities

• Provide excellent and easy-to-understand support via various support channels (email, phone, chat platforms)
• Identify potential issues and work with both product and support teams to get them resolved
• Communicating resolutions clearly, effectively, and efficiently to clients
• Identifying and taking ownership of problems, concerns, or issues with a customer and working with the customer to mitigate or resolve theme

Skills

Customer service excellence

English communication

Problem solving

Empathy

Team player

Phone, email, chat support

Experience with Western companies

Tools

MS Office (Word, Excel, Outlook)

Job description

optiBPO is seeking a Customer Service Representative for its Clark Office in Pampanga. The role involves assisting customers via email, phone, and chat, addressing questions and complaints, and processing orders and returns. An evening US shift is required, and in-office presence is essential.

You will work with an international team supporting clients across multiple regions, focusing on clear communication and effective resolution of issues. Prior experience with Western companies is preferred.