Technical Support Specialist (B2B)

CXApp Philippines, Inc.; Muntinlupa; On-site; PHP 334,800 - 502,200; Full time

Job summary

A technology company in Metro Manila is hiring a Technical Support Representative to provide fast, friendly, and accurate product support. The role involves handling customer inquiries, managing tickets, troubleshooting, and collaborating with engineering and product teams. Ideal candidates should have 2–5 years of B2B enterprise-level support experience and be familiar with issue management tools like Zendesk and Slack. Flexibility for work schedules is required.

Qualifications

• 2–5 years of experience delivering B2B enterprise-level technical support.
• Hands-on experience with issue management tools and workflows.
• Strong interpersonal and collaboration skills.

Responsibilities

• Provide professional frontline technical support across the CXApp product suite.
• Analyze problems and develop solutions for customer needs.
• Document issues and solutions in the knowledge base.

Skills

Problem-solving

Customer service

Technical knowledge

Interpersonal skills

Tools

Zendesk

Slack

JIRA

Job description

A technology company in Metro Manila is hiring a Technical Support Representative to provide fast, friendly, and accurate product support. The role involves handling customer inquiries, managing tickets, troubleshooting, and collaborating with engineering and product teams. Ideal candidates should have 2–5 years of B2B enterprise-level support experience and be familiar with issue management tools like Zendesk and Slack. Flexibility for work schedules is required.