B2B Customer Support Specialist — Tech & CRM Focus

3o-BPO Incorporated; Manila; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Health Insurance

Company Social Events

Job summary

A customer service provider in Manila is seeking a Customer Service Representative to support B2B clients. The role involves handling inquiries via phone, email, and chat, ensuring customer satisfaction and documenting cases. Candidates should have experience in customer service, preferably in B2B, and possess good communication skills. The position offers health insurance and opportunities for company social events.

Qualifications

• Experience in customer service, preferably in B2B and/or e-commerce.
• Ability to communicate clearly and professionally.
• Basic understanding of business needs.

Responsibilities

• Handle inquiries and cases from B2B and B2C customers.
• Provide support regarding products, deliveries, and contracts.
• Document cases in the CRM system.

Skills

Customer service experience

Clear communication

Basic understanding of business needs

Good computer skills

Interest in electronics

Job description

A customer service provider in Manila is seeking a Customer Service Representative to support B2B clients. The role involves handling inquiries via phone, email, and chat, ensuring customer satisfaction and documenting cases. Candidates should have experience in customer service, preferably in B2B, and possess good communication skills. The position offers health insurance and opportunities for company social events.