Technical Support & Repairs Specialist

Brother International Philippines Corporation; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology company in Metro Manila is seeking a Customer Support Representative to handle inquiries, provide technical assistance, and manage customer machine repairs. The ideal candidate should have a Bachelor's degree in Information Technology, effective communication skills, and at least one year of experience in customer service. Responsibilities include logging calls in the CRM system, coordinating with technical support, and ensuring customer commitments are met. This role offers a dynamic environment and the opportunity to interact with various customer segments.

Qualifications

• One year of related experience in customer service or a related field.
• Effective oral and written communication skills.
• Good social, interpersonal, and negotiation skills.

Responsibilities

• Handle inquiries and complaints from end-users effectively.
• Coordinate with Technical Support Group for repairs.
• Log calls in the CRM system and ensure commitments to customers are met.

Skills

Effective oral communication

Effective written communication

Interpersonal skills

Negotiation skills

Education

Bachelor's degree in Information Technology or related course

Job description

A technology company in Metro Manila is seeking a Customer Support Representative to handle inquiries, provide technical assistance, and manage customer machine repairs. The ideal candidate should have a Bachelor's degree in Information Technology, effective communication skills, and at least one year of experience in customer service. Responsibilities include logging calls in the CRM system, coordinating with technical support, and ensuring customer commitments are met. This role offers a dynamic environment and the opportunity to interact with various customer segments.